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osweetlilredhea's avatar
osweetlilredhea
Reel Rookie
2 years ago

Roku Chanel crashes at Walmart ad

This answer is **bleep**. Why don't you guys FIX the problem instead of offering a band-aid. Walmart interactive ads CRASH the Roku. GET RID OF THE INTERACTIVE ADS!!!!!

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    Hi, osweetlilredhea.

    Greetings from the Roku Community!

    Thanks for bringing this to our attention and we apologize for any inconvenience this has caused your streaming. Rest assured that we will coordinate this with the relevant team for review.

    In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

    • Is this happening inside The Roku Channel?
    • What is your current software version? It's under Settings > System > About. 

    We'll be looking forward to your response. 

    Best regards,
    Carly