Forum Discussion

Risababa's avatar
Risababa
Newbie
4 years ago
Solved

Removal of Real America’s Voice

Why has the Real America’s Voice app been removed? I would like to know the reason.
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi adge,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
 

Best regards,
Mary

adge's avatar
adge
Binge Watcher
4 years ago

Hi,

I'm using a TCL Roku TV (very new). it only happens with this channel. No error messages. Channel icon just does not respond. Have not had time to troubleshoot yet.  Was working fine last night.

thanks.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi adge,

    Thanks for following up and providing additional information.

    We recommend starting here to troubleshoot channel issues: Follow these steps in order:
    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings>System>Power>System restart.
    3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
    You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

    Keep us posted with what you find out.
     

    Best regards,
    Mary