Forum Discussion

slabkoff's avatar
slabkoff
Channel Surfer
3 months ago

Re: Paramount+ streaming issue closed (workaround), but not solved

About 3 weeks ago, one by one, all 3 of my Roku devices stopped streaming content from Paramount+.  Everything else, like YouTubeTV, Amazon, and Netflix - all are working fine without issues.

I have researched this issue and have tried several fixes - from deleting my account info on the Roku, deleting the app, reinstalling the app, setting up the network from scratch - all at the suggestion of the Roku Helpdesk - but nothing to date has worked.  I can not watch anything on the Rokus from Paramount+.

I have tried on other means of watching from my Samsung SmartTV as well as my LG SmartTV - those clients work - as do my iPad client and my standard Chrome client on my Mac.  

The issue seems to be isolated to the Roku devices. 

 

Anyone else facing this issue - and more importantly, anyone have a fix?

25 Replies

  • AQinCO's avatar
    AQinCO
    Channel Surfer
    3 months ago

    ok, I think I'm tracking this down for Paramount. This seems to be a much deeper problem between Paramount and Google. I've been doing packet sniffing and analyzing all morning (along with some other problems on my own network with ipv6). It now looks to me that the Paramount Plus app needs an updated root CA from Google.

    What I see over and over when it fails is the TLS connection starts with pubads.g.doubleclick.net, then the server replies with its data (like the certificates for SSL/TLS to work), then the client (my Roku TV) replies with a "fatal" TLS error about an "Unknown CA". I verified my firewall is not doing an SSL inspection, and since so many people are having the same problem, it's got to be a Paramount/Google problem that Paramount needs to fix.

    • AQinCO's avatar
      AQinCO
      Channel Surfer
      3 months ago

      I just emailed this to the ticket I have open with Paramount, along with the packet capture. Hopefully they know what to do with it.

    • Al_S's avatar
      Al_S
      Streaming Star
      3 months ago

      Please share the status and the outcome as it appears you are one of the few here (Roku support isn't included) that know what's going on.

  • Chaseman3767's avatar
    Chaseman3767
    Reel Rookie
    3 months ago

    Hello, I'm having issues with my paramount+ app not loading up videos

    I have Uninstalled and reinstalled the app (restarted Roku Before App Reinstall)

    I'm running latest app version 9.11 Build 20250709

    my Roku model is 4802X Running software version 14.6 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      3 months ago

      Thanks for sharing your steps!  Chaseman3767​ 

      It seems your Paramount Plus isn't loading. Here are a few steps to try.

      Check if your router has an ad blocker enabled. If you're not sure, contact your internet service provider for assistance.

      Please keep us updated

      Roku Community Team

      • Chaseman3767's avatar
        Chaseman3767
        Reel Rookie
        3 months ago

        I got it to work for now you were correct on the AD-Blocker 

  • Joanneybug's avatar
    Joanneybug
    Reel Rookie
    3 months ago

    I have the EXACT same issue. I can’t remove the app because I have a subscription through Roku. I have a ticket into PARAMOUNT+ TECH-SUPPORT but they have been no help. They are completely AI Chat.

    • Joanneybug's avatar
      Joanneybug
      Reel Rookie
      3 months ago

      Turning the adblocker off worked immediately…however creating a profile and adding paramountplus.com to the allowed list did not. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Hey, Joanneybug​.

      We understand you're also experiencing issues with the Paramount+ app on Roku. 

      Have you tried checking if an ad-blocker is enabled on your router?

      Not sure? You may need to reach out to your internet service provider for help.

      Let us know if that works!

      Roku Community Team