NHL channel not configured
NHL channel says it’s not configured and to check my network. I’ve deleted and added it again, shut the Roku off and reset the network.
Forum Discussion
Hi, Community users!
We appreciate you for bringing this to our attention and sincerely apologize for any trouble this may have caused you.
Since you've already taken all of the provided troubleshooting processes to no avail, we will be requesting more information from you so we can forward this to the appropriate Roku team for further review and fix this as soon as possible.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be looking forward to your responses as we are more than willing to fix this issue.
Kind regards,
Carly
I already gave this info to someone at ROKU support over the phone almost two weeks ago. Supposedly someone would be contacting me from the support group at nhl - haven't heard anything. Hope this one finally gets a response!
The info for my issue should be here:
Your case ID for reference: #8357094
Thanks for letting us know, mckymous.
As we checked, you have an open ticket with our Support team. In this case, we highly recommend continuing to communicate with them for further assistance.
Feel free to create a new thread for different concerns. We'd be glad to help.
Kind regards,
Carly
