Hi Clister17,
Welcome to the Roku Community!
I'd be happy to take a closer look to see how we can help.
When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?
Please keep us posted and we'll continue assisting you from there!
Best regards,
Mary
I know this is old but I’m answering so this can be looked at. I purchased a new 4K device and have the same issue. When I look under settings>system>about, someone else email address appears. I actually googled the email address and it comes up as someone trying to spread awareness about a crime against a transgendered individual. How were they able to do this? Should I be concerned about my personal info? Please help.
When you first set up a new Roku you have to link it to a Roku account, identified by email address.
You can either link to an existing account using your email address, or you can create a new Roku account and link to that.
If, when you set up the new Roku, it did not send you through the linking process, it would mean that the unit the store sold you is one that been returned to the store by somebody had already set up and linked the Roku but who returned it to the store without clearing out his data.
To clear out the current linked account, perform a Factory Reset via Settings > System > Advanced system settings > Factory reset. After the reset you'll be setting the Roku up all over again from scratch as though it had just come out of the box, including linking it to your Roku account and logging back into any channels whose subscriptions require logins.
Hi Yellowgirl1
Thanks for posting in the Roku Community!
If I understand it correctly, your Roku device is linked to a different Roku account email address, is that correct? We recommend you perform a factory reset which will remove or unlink the current Roku account and it will reset all settings in your Roku device. Once done, you may link your Roku account.
For additional reference, you may check the detailed this support articles: How to keep your Roku account secure | Official Roku Support
If you need further assistance, feel free to contact Roku Support
Best regards,
Mary
So I’ll tell you this much I live in an RV and I have lived in a few RV parks where this particular thing has happened to me. I just accept it as normal now that my Roku TV will pick up other peoples YouTube accounts on my TV it just does it randomly for no reason I come home with my TV on somebody else’s YouTube account. And I know **bleep** well nobody’s been in my house I have two Doberman guard dogs that wouldn’t let anybody pass my threshold to save their lives anybody who is stupid enough to come through my front door would definitely not come out unscathed to say the least. And if you know your neighbors well and are friendly and stuff it’s almost kind of funny to subscribe to oddball stuff on their accounts lol. But on a serious note Roku does need to fix this because this is a security breach and the biggest way but it happens everywhere I go it’s the TV thing.
