Forum Discussion

Jbmcfly's avatar
Jbmcfly
Reel Rookie
4 years ago

Random accounts logged in to streaming channels that aren’t me

first off I own multiple roku devices. I just recently bought the new 4k stick on sale at bestbuy. After setting up and logging in to all of my streaming channels, for some reason roku logs in other ...
Clister17's avatar
Clister17
Newbie
4 years ago

I came here looking for any answers to this too and my brand new Roku is also doing this on certain apps. For example, last night I opened Disney+ for the first time, and there was an entirely random family’s account that was already logged in… not sure what to make of it but i find it rather creepy and not cool at all…

Kelz22's avatar
Kelz22
Reel Rookie
4 years ago

Same thing happened to me which led my to this thread. There is a security issue. I've had my device for 6 years and nobody has my information and I live alone. Random Disney account had logged in. I also have Disney+.

  • Thomasthetango's avatar
    Thomasthetango
    Newbie
    4 years ago

    I’m having the same issue. Was watching YouTube on my Roku logged in to my account and suddenly a random persons account logged in while I was watching.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Thomasthetango

      Thanks for the post.

      Have you tried logging out of the current account in the channel and then re-authenticating the channel with your account information to see if the issue still persists?

      Please keep us posted what you find out.


      Thanks,
      Danny

    • NEuser's avatar
      NEuser
      Newbie
      4 years ago

      This is happening to me with youtube on my new roku also. This has happened with two different youtube accounts. Just now I was watching netflix, and youtube launched playing a video on a new person's account. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        NEuser

        Thanks for the post.

        We would be more than happy to look further into this issue for you. Can you please provide us the following information:
        -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
        -steps to reproduce the issue you are seeing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny