Hey everyone,
This thread’s starting to drift off-topic, so we’ll go ahead and close it out.
For context—channel partners like Prime Video manage and maintain their own channels, including features and functionality. That said, if we see a pattern of customer issues or sparse support, we do flag it to our partner team. Prime Video typically has great support, so we recommend reaching out to them directly to report the issue. They’re also the best source for knowing which of their features apply to specific content, as that’s not information we have access to on our end.
To be safe though, we'll also flag this so our partner team can follow up. Thanks for bringing it to our attention!
If you believe you’re running into a Roku-specific bug, feel free to start a new thread and we’ll take a look.
Thanks so much!
—Austin