I am having this same problem with prime video. I followed your instructions and it still shuts down. My internet connection is fine. I do not have this **bleep** down problems with other apps, p,is I have Acorn tv through Prime and have no problem with this. This problem started when I watched Hunters recently. Otherwise I had no problem whatsoever.
please advise.
Grace D.
Hello Pondside1
Thanks for posting in the Roku Community!
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
You can reach Prime Video support here
Regards,
Karla
