Hello Spens25
Thanks for letting us know about the issue you're experiencing.
Did you restart your Roku TV before reinstalling the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Let us know how it goes!
All the best,
Kariza
I am having this same problem with prime video. I followed your instructions and it still shuts down. My internet connection is fine. I do not have this **bleep** down problems with other apps, p,is I have Acorn tv through Prime and have no problem with this. This problem started when I watched Hunters recently. Otherwise I had no problem whatsoever.
please advise.
Grace D.
Hello Pondside1
Thanks for posting in the Roku Community!
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
You can reach Prime Video support here
Regards,
Karla
