Prime Video not loading
I am using Amazon Prime Video v 15.4 build 2025101313 (20 Oct 2025) on my Roku 3 (UK) 4200X running S/V 15.0. When I load Prime it starts to load, it shows the amazon logo for a second or two and th...
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Welcome, MCR4
You seem to be experiencing a persistent playback issue with the Prime Video app, despite having completed all the recommended troubleshooting steps. At this point, we suggest contacting the Prime Video support team directly for further assistance.
You can also get more tips here! Let us know if you need anything else.
Roku Community Team
