Forum Discussion

Cindysue's avatar
Cindysue
Reel Rookie
3 years ago

Pluto tv app blank screen

For two days the Pluto TV app has been completely dark on my Roku devices.  I have the Pluto tv app on my tablet and cell phone and they both work.  On both of my Roku devices it does not even load -...
Sparkyspark's avatar
Sparkyspark
Newbie
3 years ago

I am having the same problem with not only Pluto TV, but Freevee, Tubi AND Plex. I tried everything except a factory reset. It seems like after a year these Roku devices self destruct and you have to buy a new one. 

Bbattersby's avatar
Bbattersby
Channel Surfer
3 years ago

I still think it was a software update, and I did the full factory reset today, and it didn't fix it.  I found another thread deeper in the community and gave them ALL the info they wanted, including tracking ID and we'll see if anyone even attempts to figure out what is wrong here. 

  • Mclermont's avatar
    Mclermont
    Channel Surfer
    3 years ago

    When I did speak with the chat

    they asked me for all the info

    and I gave it all to them in the chat message

    so I sent everything they asked for  

  • jk2022's avatar
    jk2022
    Streaming Star
    3 years ago

    This is weird. I think they are trying to fix this as I just checked before posting and also got a blank, black screen (unlike this morning as I was able to watch some Pluto TV (TokuShoutsu channel but it has so many great channels!) but now, a couple minutes later,  Pluto Tv is working on my device.

    I hope everyone's Pluto TV and can start working again. Fortunately (small consolation, while not ideal) Pluto Tv does have a website that can be accessed on the internet while my other favorite channel B-Zone does not and is still not displaying. I reported it on this thread: https://community.roku.com/t5/Channels-viewing/B-Zone-Channel-not-Streaming-Content-appears-for-a-second-then-disappears/m-p/890844?search-action-id=80576132394&search-result-uid=890844 (just for reference).

    I hope Roku can fix the issues you and everyone else are having and please stay well and cool.

    • Cindysue's avatar
      Cindysue
      Reel Rookie
      3 years ago

      I have the Pluto tv app on an Amazon Fire Tablet, on my Samsung phone, on my Chromebook, on my Microsoft computer, and both of my Roku Ultra devices.  It works on all of my devices EXCEPT FOR THE TWO ROKU DEVICES.

      There has to be an update that Roku is not putting out for us.  It isn't a Pluto Tv problem - it's a Roku problem.

      • Mclermont's avatar
        Mclermont
        Channel Surfer
        3 years ago

        Pluto 

        responded to me 

        but nothing from Roku 

        figures