Is seems as though the support staff here @Roku is simply ignoring the requests to have these matters escalated to a higher level, and at the same time, they keep offering these half-assed fixes they were trained to recite whenever someone reports an issue.
Problem is, none of it is working! No fix at all for the home-level. This is something internal with the servers at Roku, a major problem on their end that has yet to be corrected! I also doubt with the weekend right around the corner, no luck in getting a troubleshooter to look into this.