Forum Discussion

Romonium's avatar
Romonium
Newbie
23 hours ago

Pluto and Philo Not Connecting due to Region

Both Pluto and Philo  worked fine for me for years using a roku box to connect to my TV. Within the last few days both Pluto and Philo will no longer connect. I get a message saying they are not avai...
app availability
Romonium's avatar
Romonium
Newbie
23 hours ago

No changes were made. Both apps work fine when I access them from other devices. It is only the roku box that is blocking them.

RokuJohnB's avatar
RokuJohnB
Community Moderator
22 hours ago

Thanks for the follow-up, Romonium​!

To investigate this problem further, please provide the information below.

  • Roku device model, serial number, device ID, and OS version (found in Settings > System > About)
  • Tracker ID (press Home button 5 times, then Back button 5 times when the issue occurs)
  • App build version (select the app on the Home screen and press the * button)

  • Could you also send a pic of the error message you’re seeing?

Looking forward to your response.

Thanks,
Roku Community Team