Forum Discussion

Romonium's avatar
Romonium
Newbie
23 hours ago

Pluto and Philo Not Connecting due to Region

Both Pluto and Philo  worked fine for me for years using a roku box to connect to my TV. Within the last few days both Pluto and Philo will no longer connect. I get a message saying they are not avai...
app availability
RokuJohnB's avatar
RokuJohnB
Community Moderator
23 hours ago

Greetings, Romonium​!

We understand you're having trouble with the Pluto and Philo apps. Did you recently make any changes to your network or network provider?

Looking forward to your response.

Roku Community Team

  • Romonium's avatar
    Romonium
    Newbie
    22 hours ago

    No changes were made. Both apps work fine when I access them from other devices. It is only the roku box that is blocking them.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      22 hours ago

      Thanks for the follow-up, Romonium​!

      To investigate this problem further, please provide the information below.

      • Roku device model, serial number, device ID, and OS version (found in Settings > System > About)
      • Tracker ID (press Home button 5 times, then Back button 5 times when the issue occurs)
      • App build version (select the app on the Home screen and press the * button)

      • Could you also send a pic of the error message you’re seeing?

      Looking forward to your response.

      Thanks,
      Roku Community Team