Forum Discussion

UtahRanchGuy's avatar
UtahRanchGuy
Newbie
2 years ago

Playback of recorded content on Fubo reverts to recording list

Trying to watch certain recorded content on Fubo repeatedly reverts to the list of recordings.  What happens:  Go to the list of recording, choose a recorded program, and start watching it.  At some ...
app playback
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! UtahRanchGuy,

Thank you for sharing your post in the Roku Community!

We understand that you're facing difficulties with Fubo recorded content. We're here to help.

We recommend performing the below steps and see if you can resolve the issue:
1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device

If you are still experiencing an issue, please provide us with the following information so that we can investigate further.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • How long it will take to revert back to the recording list?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

fishhunter's avatar
fishhunter
Newbie
2 years ago

I have been having the same issue for the last couple of months.  They playback reverts to the Fubo recording list after fast-forwarding at 2x or 3x (maybe faster).  About 10 seconds after pushing play to stop the FF, it will revert the recording list.  I can sometimes prevent this by FF at 1x for 5-10 seconds after the 2x/3x FF.

I have followed the above-described solutions, including uninstalling Fubo, resetting the Roku system and reinstalling Fubo.  This has not corrected the problem.  Per the prior posting I have gathered the following information.  

Model: 4802x Roku Ultra

s/n:  X0100005SJJL

ID:  SODA2285SJJL

Software:  13.0.0 build 24056-C2

Issue ID: JL-293-139

Please advise what can be done to correct this issue.