Picture works great as soon as I hit play in any app picture no longer shows just audio
How did you fix it? My aunt is having same problem.
Forum Discussion
9 Replies
Replies have been turned off for this discussion
I have the exact same issue on my Roku Express purchased and installed on May 18, 2024. It worked fine for a few days, the the video playback went blank after only 3 or 4 days of use.
Welcome to the Roku Community!
Thanks for getting in touch regarding the playback issue you're encountering. We would appreciate more details to better address this matter.
If this is an issue within a single channel channel itself, you can try the steps below.
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.
For additional support, you can check it here: How to resolve a channel playback issue.
Thanks,
ReyNone of these steps fix the problem, thank you.
