Forum Discussion

Peysmama0918's avatar
Peysmama0918
Newbie
2 years ago

Picture works great as soon as I hit play in any app picture no longer shows just audio

How did you fix it? My aunt is having same problem. 
app playback
scatpiper's avatar
scatpiper
Channel Surfer
2 years ago

I have the exact same issue on my Roku Express purchased and installed on May 18, 2024.  It worked fine for a few days, the the video playback went blank after only 3 or 4 days of use.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi scatpiper Peysmama0918,

    Welcome to the Roku Community!

    Thanks for getting in touch regarding the playback issue you're encountering. We would appreciate more details to better address this matter.

    If this is an issue within a single channel channel itself, you can try the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

    For additional support, you can check it here: How to resolve a channel playback issue.

    Thanks,
    Rey

     

    • scatpiper's avatar
      scatpiper
      Channel Surfer
      2 years ago

      None of these steps fix the problem, thank you.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Thanks for keeping us posted, scatpiper!

        We appreciate the troubleshooting steps that you have performed, and we want to further investigate this problem that you had with the Roku Express. How far is your Roku device from your network router? Is this happening on all channels and contents, or is it isolated? (Specify) Do you have cellular data so we can try
        connecting your device to your hotspot?

        We look forward to hearing from you soon.

        Thanks,
        John