Picture is smaller than screen!
Hello, For some reason, since we updated our Roku box, at random times our pictures displays smaller than the TV size. It's not a setting with the TV itself that is the problem, as the actual Roku o...
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I am having exactly the same problem and can only get it back to the full screen by changing the screen settings to a different resolution. But it still happens every few days and none of the settings maintain the full screen. I need help, too.
I'm having the same issue. If I go back to settings and re-select auto select screen size, it holds for as long as I'm watching via the Roku, but I've had to do that procedure each time I go to the Roku to watch something. Doesn't matter what channel.
I have a Roku Ultra, model 4800X, S/N S02A214JD72C
Hi Sunapeedog
Thanks for bringing this to our attention.
Does the issue only occur on a specific channel or to all channels installed on your Roku device? Have you tried changing your HDMI cable or using a different HDMI port? If not, we recommend giving it a shot. A photo of the issue will be a great help as well.
With more information, we can assist you further.
All the best,
KarizaIt happens on any channel, and began happening maybe a month ago or so. There are many other users with the same problem - I have checked via Google and have seen others posting here too. I have not bought a new HDMI cable, but did reverse the cable, and no change. I have an LG 55" 4K model TV that is less than 4 years old.
I have tried everything except resetting my Roku. I didn't set it up originally because I am the opposite of techy, but I think either that and/or a new HDMI cable is the next try. Not sure though why an HDMI cable would go back in a year or less of use!
Forgot to post this link in my above reply, sorry!
https://www.technipages.com/troubleshooting-roku-not-displaying-full-screen
I also have this problem with a Roku Ultra, model 4800X, serial # X01000F73GV3, software version 10.5.0 build 4208-C2. The video that's supposed to be played is too small and in the upper left of the screen, but the controls (progress bar etc) appear on the entire screen so it's not that the Roku can't "access" parts of the screen. I've replaced the HDMI cable with a high quality one but this still happens almost every day, and on all different channels. (I also have seen an HDCP error message at times, but I think the new cable may have alleivated that aspect of the problem.)
I bought this unit to replace an almost 10-year-old Roku that never gave me any trouble, and I only replaced it because the old one couldn't run the HBO Max app. I'm disappointed that I constantly have to restart and fiddle with it. Can someone from Roku contact me?
