Forum Discussion

MikeSW1974's avatar
MikeSW1974
Streaming Star
2 months ago
Solved

Peacock no sound

I opened the Peacock app tonight and there's no sound on that app.  I've removed it, reinstalled it, rebooted my Roku streaming stick 4K as well as clearing the cache and it doesn't fix the issue.  All the other apps work fine with sound.  

Model 3820RW2

Software version: 14.6. 

All apps are also up-to-date. The Peacock app is version 6.7.11

  • When you remove and reinstall an app, make sure you restart the device after you remove the app and before you reinstall it.

    If following the remove/reinstall procedure doesn't help, when you're watching a video on Peacock, press * on your remote and make sure none of the Volume leveling modes (under Sound settings) are enabled.  Sometimes it seems like the video has to be restarted after making a change to that setting for it to take effect.  If that doesn't do it, go into the Accessibility & language options (again, press * while watching a video) and see if there's an option for a different Audio track.

    If it's still a problem, it might help to know more about your setup like whether you're using a soundbar or AVR and how it's connected.

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    When you remove and reinstall an app, make sure you restart the device after you remove the app and before you reinstall it.

    If following the remove/reinstall procedure doesn't help, when you're watching a video on Peacock, press * on your remote and make sure none of the Volume leveling modes (under Sound settings) are enabled.  Sometimes it seems like the video has to be restarted after making a change to that setting for it to take effect.  If that doesn't do it, go into the Accessibility & language options (again, press * while watching a video) and see if there's an option for a different Audio track.

    If it's still a problem, it might help to know more about your setup like whether you're using a soundbar or AVR and how it's connected.

    • MikeSW1974's avatar
      MikeSW1974
      Streaming Star

      thank you; I guess it was a glitch or something, idk but this morning sound's back on the peacock app.