Forum Discussion

bmackeyford's avatar
bmackeyford
Reel Rookie
2 years ago
Solved

Peacock Channel Won't Launch

Peacock app keeps giving an error code that says, "peacock is currently unavailable, try again later." The problem is only occurring when using Roku, the app opens and streams with no problems on oth...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Sallydoyle59,

    Thanks for posting in the Roku Community!

    We are glad to have you here sharing the issue with your Peacock Channel that won't launch. We would like to take a closer look into this issue.

    Before we proceed, we would like to know if you are getting any error codes or messages when trying to launch the channel.

    In the meantime, we suggest you try the following:

    Check Network Connection: 

    1. Press Home on your Roku remote 
       
    2. Scroll and select Settings
    3. Select Network
    4. Select Check connection

    Restart your device

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue persists, please let us know.

    Cheers,
    The Roku Community Team

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Hi bmackeyford!

Welcome to the Roku Community!

We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:

  • Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
  • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
  • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
  • Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

weldnsing's avatar
weldnsing
Reel Rookie
10 months ago

solutions not working for me!

I paid for my peacock subscription and was using it on another TV - just want to add it to my other Roku TV - keep getting the message to sign in using my Roku pin and I will be charge - no option to sign in to my existing account. I have update, cleared the cash and data, checked my connections - I added the peacock channel but cannot delete it. so frustrating!!!

  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    weldnsing, if you subscribed through Roku, are both TVs linked to the same Roku account?  Check the email address that's displayed on each one under Settings->System->About.

    • weldnsing's avatar
      weldnsing
      Reel Rookie
      10 months ago

      Thanks. I pay my subscription to Peacock - it's not through Roku.

      • renojim's avatar
        renojim
        Community Streaming Expert
        10 months ago

        weldnsing, you say you can't remove it.  When you highlight the Peacock icon on your Home Screen and press * on your remote do you get an option to "Manage subscription"?

        Once again, it would help to know if both Roku devices are linked to the same Roku account.  If they're not, it may explain why you're getting different results on each one.