Forum Discussion
Same here on all my Rokus. Started on Friday 😭
Peacock (subscribed directly with Peacock, not through Roku) is working fine for me.
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try.
Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
[Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out. Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.
Instead, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account. At the bottom of the first screen, click Search and do a search for the installed channel name. On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. I've never tried to remove a subscribed-thru-Roku channel (I haven't had one for years) but it's been reported this works even while the subscription is still active.]
This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account. - IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.
[Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.] - Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
Notes:
- The channel will be added to the END of each Roku's channel grid.
- The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
- Andy43902 years agoReel Rookie
I've done all of these trouble shooting items and it still doesn't work consistently. I'm sporadically getting this "Unavailable" screen still when trying to open the app.
- atc980922 years agoCommunity Streaming Expert
Andy4390 if it's just the Peacock channel that is acting up, then the problem is with only that channel and NBC (the provider of the Peacock channel) is the only one that can fix it. Roku doe not provide the channels for 3rd party providers, and they have no access to the coding within the channel. Your complaint is with Peacock, not Roku.
- Andy43902 years agoReel Rookie
I get it. I've already brought it up with them as well. Seems odd they'd have a forum for people to discuss channel issues if they have nothing to do with the channels. 🤔
- jg40802 years agoReel Rookie
Lovely reply, however there is no option to remove the app when I press the * button on the remote. Just options to move it on the screen. I have a dozen apps I would remove if I could.
- atc980922 years agoCommunity Streaming Expert
jg4080 the only reason a channel cannot be removed is if you have a paid subscription through Roku for the service. So if you're paying for Peacock through Roku, then no it can't be removed without cancelling the subscription first. This has been reported through the moderators to management that it makes the usual first step of remove/reboot/reinstall unavailable.
Any other channel installed on your Roku that doesn't have a paid subscription through Roku should have the remove option when you press the * button. I've removed a number of channels that Roku installed by default to my devices. I'm not aware of any channel that cannot be removed.
- makaiguy2 years agoCommunity Streaming Expert
jg4080 wrote:Lovely reply, however there is no option to remove the app when I press the * button on the remote. Just options to move it on the screen. I have a dozen apps I would remove if I could.
This was covered in my post (the note in italics):
jg4080- AntiquitätBuch2 years agoReel Rookie
The recommendation to remove the app is not a solution. I was able to remove Peacock using the Roku app. I even did a system factory reset. None of this worked. The issue is not that the app needs to be removed and reinstalled.