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kjmaxwell's avatar
kjmaxwell
Newbie
9 days ago
Solved

PBS App playback issue error code 003

My Roku is not working for PBS Passport. In particular, I am able to access the PBS Passport site but for new programs displayed, I always get an error 003 popping up. Also the back button on the remote does not work. I have tried the above steps to restart without success. I also disconnected from power the tv, the router and the roku router before attempting to restart. The roku device seems to work for Britbox, Prime etc. Help.

 

  • Hey there, kjmaxwell 

    It seems that you have an issue with the PBS app's inability to access it. Thank you for trying the troubleshooting steps. 

    Have you tried deleting the app yet? If not, please uninstall the PBS app, then reinstall it once it's done.

    For more info on removing the app, please visit this link

    Try it out and let us know if it works!

    Roku Community Team

1 Reply

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator

    Hey there, kjmaxwell 

    It seems that you have an issue with the PBS app's inability to access it. Thank you for trying the troubleshooting steps. 

    Have you tried deleting the app yet? If not, please uninstall the PBS app, then reinstall it once it's done.

    For more info on removing the app, please visit this link

    Try it out and let us know if it works!

    Roku Community Team