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Polzeath18's avatar
Polzeath18
Reel Rookie
2 years ago
Solved

Pbs app is not working keeps crashing.

PBS app isn’t working. Screen goes grey then pops back to the main screen

app playback
  • renojim's avatar
    renojim
    2 years ago

    Try removing it, restarting, and adding it again:

    • Highlight the app on home screen.
    • Press * on your remote and choose "Remove app".
    • Perform a "System restart" to clear its memory from Settings->System or Settings->System->Power (as appropriate)
    • Reinstall the app

     

  • mrerick's avatar
    mrerick
    8 months ago

    PBS App development says it is failing only on the 4400x 4K HDR model Roku device, and that they are now working on it now... 

12 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Try removing it, restarting, and adding it again:

    • Highlight the app on home screen.
    • Press * on your remote and choose "Remove app".
    • Perform a "System restart" to clear its memory from Settings->System or Settings->System->Power (as appropriate)
    • Reinstall the app

     

    • HeronShores's avatar
      HeronShores
      Newbie
      9 months ago

      I have 3 Roku devices and PBS suddenly stopped on all of them last week Oct 10th 2024.  It just returns to the Roku home screen.  I have done the following steps several times:

      1. removed the app 

      2. unplugged the Roku device

      3. reset the internet modem/router 

      4. plugged in and restarted the Roku devices 

      5. loaded the PBS app and it still returns me to the Roku home screen. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        9 months ago

        Hi HeronShores,

        Welcome to the Roku Community!

        Thanks for letting us know about the trouble you've experienced streaming the PBS channel on your Roku device and the steps you took to resolve it.

        In this case, please perform a system update by going to Settings > System > Software Update and verifying if this issue is resolved.

        Feel free to keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel

      • Heber2's avatar
        Heber2
        Newbie
        8 months ago

        I have the same issue and have followed all of steps most of the above with no joy. Any more ideas?

  • LoraLou's avatar
    LoraLou
    Newbie
    10 months ago

    We've been watching the PBS Frankie Drake Mystery Series via ROKU but lately when I click on the next episode the sound/dialogue from the prior episode comes on and when I arrow back it tells me to restart...but I can't end the sound from that prior episode.  I have never had any problems with watching these PBS series before....what gives? 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi LoraLou,

      Welcome, and thanks for posting to the Roku Community!

      We understand you are having trouble streaming with the PBS channel on your Roku device. We'd be happy to investigate this further.

      May we know if:

      • Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again, as provided above by renojim.
      • Do you observe this behavior while using any other channel(s) on your device?
      • Could you please verify if the issue you are running into is when accessing the PBS standalone channel or through The Roku channel?
      • What specific steps have you taken so far to reproduce the issue you are seeing?

      With more information, we'll be able to assist you further. Please keep us posted on what you find out.

      All the best,
      Chel