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LadyMoxie's avatar
LadyMoxie
Reel Rookie
4 years ago
Solved

Paramount Plus Roku error 'content unavailable'

I had to uninstall the Sling app and reinstall it a couple weeks ago because it wouldn't load. Sling helped with it and said Roku did a big update and now requires more space. So, I had to delete a lot of channels.

Now the Paramount channel I pay for keeps buffering and won't load. It says 'content is not available try again later' and there is no technical support for Paramount or Roku. If I continue to have all these issues I will look at other options. You deleted my purchase history as well! Very poor service. And you are not showing who you are taking $35 for.......You really need to fix these issues.

You are becoming like straight talk. Take the money but offer no customer service or technical support, just a place for all your unhappy paying customers to vent with no resolution. Not a good way to do "business".

Paramount Plus Troubleshooting
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    dragonboots2005 toeachtheirown

    Thanks for the post.

    If the issue remains unresolved, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

    You can reach them here: https://help.paramountplus.com/s/contact-us
     

    Thanks,
    Danny

137 Replies

  • dragonboots2005's avatar
    dragonboots2005
    Roku Guru
    4 years ago

    I have problems during the ad breaks and it says 'content not avalable' with a blue 'ok' button that does not work.  I have to finish the ep on my laptop when I'd rather watch with Roku on my 40" tv.  No help from Paramount and as we all know Roku is near impossible to reach.  Will have to cancel if it don't get resolved.  I can only click 'video won't play' so many times when I press * on my remote

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      So here it is over a month later and the problem is not fixed.  Paramount+ don't seem to help and you can't contact Roku because they VERY OBVIOUSLY avoid direct contact with their customers.  If a Roku rep read this may I suggest this:  GET WITH PARAMOUNT AND YOU TWO WORK OUT BECAUSE THE APP HAS AN ISSUE WHEN IT GOES TO THE ADS.  I'm tired of hearing do this do that unplug this stand on your head upside down etc etc. - YOU GUYS WORK IT OUT.  And Roku you need a better way for us to contact you - this is bull using a stupid ass forum to reach you.  Cowards.  End rant. 

    • BobbyP's avatar
      BobbyP
      Channel Surfer
      4 years ago

      I am having the same isue as well w/ the $4.99 essential package. I called Roku tech support and the steps they had me go through are worthless. I suspect that Roku may have some kind of an add blocker that causes this error to occur.

      I absolutely know the issue is w/ the advertisments b/c if I view movie or series clips or extra's the issue does not occur b/c in this content is no advertisments.

      I also tried logging in to my Paramount+ account from my desktop computer. I then stream to my Chromecast to my TV and have no issues.

      Also my daughter has Apple TV and the same $4.99 package and has no issues.

      I however try the Paramount+ app on my iphone and I get,"Fatal Error" , due to licensing restrictions this video isn't available in your location (5408).  So this issue appears to be on more than one platform.

  • dragonboots2005's avatar
    dragonboots2005
    Roku Guru
    4 years ago

    I cancelled.  Sent multiple emails & phone calls to Paramount and still have a problem with the ad breaks stopping everything & won't go back to my tv show.  I'm done.  Most of the stuff I watched is free on the CBS app anyways(something I learned a few days ago by looking at it).  SO F U Paramount!

    • Lyrlen's avatar
      Lyrlen
      Binge Watcher
      4 years ago

      I wrote to paramount who wrote back. This is the fix they gave.  Remove paramount from Roku .  Unplug roku. I like to give at least 5 minutes. Plug Roku back in.  Download current version of Paramount.  For me it least it fixed the problem

      • bkimmiller's avatar
        bkimmiller
        Channel Surfer
        4 years ago

        Have done this numerous times. Did not work on ANY of my three Rokus! 

    • bkimmiller's avatar
      bkimmiller
      Channel Surfer
      4 years ago

      I'm having the same issue with the ad breaks. And oddly enough, I can play their crummy shows, which I really don't care about anyway. I'd only gotten Paramount+ for "1883" and will cancel as soon as it ends. When I try to load an episode, the ads start, and I can watch the "ad timer" in the top left count down the seconds. As soon as it gets to 6 seconds left, everything freezes and then I get the "Content Unavailable - Try Again Later" message, which is absolutely maddening. If I paid for an app, the content had BETTER be available. I think it's a Roku issue, because I have found that I can go on Paramount +'s website, login, and watch with no problems on my computer, tablet or Android phone. What a shame Roku and Paramount don't care enough about their customers to listen and try to deliver a decent product. 

  • Lyrlen's avatar
    Lyrlen
    Binge Watcher
    4 years ago

    Add me to the list.  Paramount plus stopped working on either Tuesday 9/28/21 or Wednesday 9/29/21 .  Had watched other programs before then and it had worked.  Tried the reload and reboot fix no luck. Have written to Paramount plus.  Does anyone know if Paramount Plus did an update or are they just having probems?

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      still an issue on mine as of 10/15.  will be forced to cancel if they don't fix it soon.  I pay a year at a time but they are not getting my $60 if this keeps up

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi dragonboots2005 Jaloder

        We do apologize for the inconvenience this has caused. 

        Does the issue only occur on Paramount Plus or across other channels installed on your Roku? Did you restart your device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

        Please keep us posted!


        All the best,
        Kariza

  • Jaloder's avatar
    Jaloder
    Newbie
    4 years ago

    Happening for me on Paramount + TV app only, and only on live local channel.  "Error Code CS-1200 Unfortunately an error occurred during playback.  Please try again later."  I've tried uninstall, reset, etc.  cannot resolve.

  • toeachtheirown's avatar
    toeachtheirown
    Reel Rookie
    4 years ago

    Also still experiencing this issue with Paramount+ and we’re now into November. Fix please!

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      Glad it's not just me.  It's been early 2 months on mine.  I've gone round and round with paramount and tried all the things they tell us.  Nothing helps.  Complete f-g b.s. that Roku has no way to contact them other than these stupid forums or whatever you call it.  Both of them should be embarassed. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      dragonboots2005 toeachtheirown

      Thanks for the post.

      If the issue remains unresolved, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

      You can reach them here: https://help.paramountplus.com/s/contact-us
       

      Thanks,
      Danny

      • dragonboots2005's avatar
        dragonboots2005
        Roku Guru
        4 years ago

        I have 'reached out' to them via phone calls and emails from their form at their website.  This issue has gone on so long that's why I'm asking Roku for help.  All other apps fine - this issue still exist.  You need to do something Roku - I'm done contacting them afte 10x ok?  Your turn.  Period.  

  • CG90's avatar
    CG90
    Reel Rookie
    4 years ago

    Like the rest of everybody else in this having issues with Roku over the Paramount Plus crashing at 6 seconds I have tried everything mentioned and I was able to get Paramount Plus to work but it crashed over and over. Paramount Plus works on everything else but it crashed on the Roku. The problem seems to be with Roku and not with PP.  Get this fixed Roku, because it seems like this is fraudulent. You need to get with PP and work on this together!!!!!!!

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      I just tried to use Paramount this morning after not using it for about 3 days.  It started messing up and showing the 'content unavailable' during the 2nd ad break.  P+ and Roku obviously don't care or else I would not have had this problem for nearly 3 months now.   I cancelled P+ but use a friends account but I may as well delete the app if these 2 companies don't get their s-h --i. t together.  Pathetic.  

  • zBaRR's avatar
    zBaRR
    Reel Rookie
    4 years ago

    So I found that Amazon Prime Video now has “channels” extensions that include Paramount+. I am a victim of the content unavailable conundrum that is SO FRUSTRATING for so many of us. ALL I WANT TO DO IS WATCH AIR DISASTERS IN PEACE, PLEASE. 

    I have not figured out how to just sign into my current Paramount+ subscribed account through Amazon, but on the Prime Video app it only gave me an option to “try a 7-day free trial” of Paramount+, which I did and turned off auto-renew so I won’t be charged for it, as I’m already a subscriber directly through ViacomCBS. Anyways, I HAVE BEEN WATCHING AIR DISASTERS without a single hiccup and no darn error message that the content is unavailable, LITERALLY as behind that message the next episode is playing… I can hear and see it but need to press “Ok” on the unavailable pop up to get rid of it and that’s when I get booted to the home menu and close the app and try again, which normally works yes for one single episode and then repeat. Sometimes I do the update channel method, sometimes I clear my TVs cache method, but I always get back on, for one episode, at least, cause it might take 3-4 attempts to get it to play. Not anymore as I am just watching it all through the Prime Video app on my same Roku TV. I think possibly there is no way to sign in to Paramount+ through Amazon, like link them, so I am going contact customer service and I will update this post, but if there isn’t, oh well, I will just subscribe to the service through Amazon, which I think then if I go on the actual Paramount app, I would login with my Amazon login to access the service, and done. Troubleshooting complete for the content unavailable TRAGEDY we have been facing for WAY TOO LONG!

    If anyone has used this method before me which I can imagine has been done and has any more information, please let me and us know, but I hope this at least helps someone like I did myself for the time being. 

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      4 years ago

      zBaRR 

      Good workaround.  Sometimes with these streaming channels/apps, just need to find a workaround until their developers address the issue.  Thanks again for sharing and hopefully will be helpful to users with similar issue.

      • splastrik's avatar
        splastrik
        Channel Surfer
        4 years ago

        @zBaRR 

        This is not actually an accurate assessment.  When you subscribe to the Paramount+ channel through Amazon Prime, the only option is the $9.99 premium subscription (without commercials).  It has already been determined, and previously posted, that since the problem is only present during the commercials, upgrading to premium eliminates the problem.  This is true no matter how you subscribe, whether through Amazon, Roku or directly through paramountplus.com. Paying more to eliminate the problem cannot reasonably be called a solution, work around perhaps, but only at a cost. Bottom line is that, surprisingly, this problem is decidedly still NOT FIXED!!!

        Stephanie

  • CG90's avatar
    CG90
    Reel Rookie
    4 years ago

    The past several days PP has worked on my Roku flawlessly..don't want to jinx it though. I watched 5 episodes of Mayor of Kingstown, Picard and 1883. So far so good...

    • gkman's avatar
      gkman
      Channel Surfer
      4 years ago

      Same here.  Paramount app must have been updated since this is a Paramount issue, not Roku.  I had multiple tickets open with Paramount on the issues, but they never actually communicated with me on any progress. 

    • txjeff's avatar
      txjeff
      Binge Watcher
      4 years ago
      CG90 wrote:

      The past several days PP has worked on my Roku flawlessly..don't want to jinx it though. I watched 5 episodes of Mayor of Kingstown, Picard and 1883. So far so good...

      Mine too is working now.  Yup.  Seems like they got a round tooit.  About time.

      • Airags's avatar
        Airags
        Newbie
        4 years ago

        Just got the loading error tonight.  Nothing seems to work.

  • sputicus's avatar
    sputicus
    Newbie
    2 years ago

    I had this problem and after reading several threads here I found the cause of my issue.

    When I tried streaming nearly any P+ show in the Roku application I would get the message "Error: Unfortunately, an error occurred during playback. Please try again".  After about a minute the screen changes and says "Content Unavailable: The content you are trying to play is currently unavailable. Please try again later."

    One thread I read gave the phone number for Paramount Plus technical support: 1-888-274-5343

    The people who answer have very strong accents and can't do more than ask you to turn the TV on and off to try to solve the problem. They can then escalate the issue which then causes additional email suggestions to be sent to you, which are not much more helpful.

    One thread I saw said they solved the issue by resetting their internet hardware. Another thread stated they solved the problem by turning off some ad blocking software/hardware that blocked certain sites for their home network. 

    I realized this could be happening to me, as I have a Circle system that blocks various sites from my kids. I had my Rokus managed this way to prevent unrestricted access to YouTube. When I disconnected the Circle hardware, my P+ problems went away. I saw the Circle system was blocking sites that I believe had to do with serving Ads while I streamed. When I turned off Circle filtering on my Roku devices, P+ started streaming perfectly. 

    I'm posting this in case it helps someone else with similar issues. I don't think P+ tech support would have ever found this issue for me.

  • Robert-W's avatar
    Robert-W
    Reel Rookie
    4 years ago

    I have the same issue with the Paramount + app, I noticed the issue start for me after the 10.5 update. Most of the time it happens right at the beginning of the show during the first 2 initial commercials. I close out of the app, and retry and after several attempts it may finally start. Sometimes is till happen again at some point while watching a show and I hit the Home button and try again.

    I have rebooted both cablebox and WI-FI, uninstalled the Paramount app, rebooted device and reinstalled app. Still have the same issues.

     

    Paramount + Ver 6.2 Build 20211108

    Roku Premiere 3920X

    10.5.0 Build 4201-91

    • tkharris's avatar
      tkharris
      Reel Rookie
      4 years ago

      I have the same problem as Robert-w. It says content not available within the first two commercials, but Interstellar played just fine. It seem like a certain TV show. Please get this issue resolved immediately and don't keep leading us around and it did happen after the update . And yes I have tried the whole unplug replug scan Network and the app cannot be uninstalled it's a TCL 32 Roku Tv.

      • Lance2017's avatar
        Lance2017
        Newbie
        4 years ago

        Same issue here. If you can make it into the show it works - as long as you don’t try pressing any buttons on the remote. If you do, you get the ‘content unavailable’ message again. Also, it won’t then register that you’ve watched any of the show and you hve to start from the beginning because again, you can’t use any of the navigation buttons. This is happening for all shows I’m watching on paramount plus except sports broadcasts.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Robert-W tkharris

      Thanks for the post.

      Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

      Does this clear up the issue you are seeing? Please keep us posted what you find out.

       

      Thanks,
      Danny

      • tbrit's avatar
        tbrit
        Reel Rookie
        4 years ago

        Danny,

        Removing the channel and restarting, then re-adding the channel doesn’t work.  Appreciate the help but you keep posting the same solution and it hasn’t worked for anyone. You need to escalate this. I’m having this exact same exact issue as everyone else where Paramount+ tells me the show is unavailable about one or two commercials into playing an episode. It’s incredibly frustrating.