Forum Discussion

DIYdee's avatar
DIYdee
Binge Watcher
4 months ago

Paramount Plus returns to homescreen

I’ve been trying to open the Paramount+ App on Roku, and it shows the blue Paramount+ screen but only for a split second and goes right back to my Roku app list. I have tried power cycling, it didn...
app playback
RokuRhea-V's avatar
RokuRhea-V
Community Moderator
4 months ago

Thanks for reaching out here! Bbqbrad​

Thank you for your efforts in troubleshooting this issue! It might be helpful to reach out to the Paramount Plus support team for additional assistance. You can get started right here!

I hope this is fixed soon!

Roku Community Team

Bbqbrad's avatar
Bbqbrad
Reel Rookie
4 months ago

I have spoken to Paramount+ a few times. They assure me this is only on ROKU build 9915 and is definitely a ROKU problem. 

Please fix this ASAP. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    4 months ago

    Bbqbrad​

    Thanks for your response. We'd like to coordinate this with our team. Please send us the following:

    • Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
    • Tracker ID, OS version and build (press the Home button 5 times, followed by the Back button 5 times)
    • App build version (highlight the app and press the star (*) button of your Roku remote)


    We're looking into it.

    Roku Community Team