Forum Discussion

DIYdee's avatar
DIYdee
Binge Watcher
4 months ago

Paramount Plus returns to homescreen

I’ve been trying to open the Paramount+ App on Roku, and it shows the blue Paramount+ screen but only for a split second and goes right back to my Roku app list. I have tried power cycling, it didn...
app playback
Bbqbrad's avatar
Bbqbrad
Reel Rookie
4 months ago

I have had this issue since build 9915 update. After 3 1/2 hours with “support” chat and repeating myself numerous times still no resolution.  Paramount+ support was worse than nothing. 
I have factory reset my ROKU device after uninstalling and reinstalling the app.  Still broken. I can get to content, but when I select content it hangs with the spinning circle.
I have another ROKU device with built 9914 and it works fine on the exact same network. 
‘ROKU, please fix this ASAP and create a way to uninstall the latest build to revert back. This is just good software design. 

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
4 months ago

Thanks for reaching out here! Bbqbrad​

Thank you for your efforts in troubleshooting this issue! It might be helpful to reach out to the Paramount Plus support team for additional assistance. You can get started right here!

I hope this is fixed soon!

Roku Community Team

  • Bbqbrad's avatar
    Bbqbrad
    Reel Rookie
    4 months ago

    I have spoken to Paramount+ a few times. They assure me this is only on ROKU build 9915 and is definitely a ROKU problem. 

    Please fix this ASAP. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Bbqbrad​

      Thanks for your response. We'd like to coordinate this with our team. Please send us the following:

      • Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
      • Tracker ID, OS version and build (press the Home button 5 times, followed by the Back button 5 times)
      • App build version (highlight the app and press the star (*) button of your Roku remote)


      We're looking into it.

      Roku Community Team