Forum Discussion

DIYdee's avatar
DIYdee
Binge Watcher
4 months ago

Paramount Plus returns to homescreen

I’ve been trying to open the Paramount+ App on Roku, and it shows the blue Paramount+ screen but only for a split second and goes right back to my Roku app list. I have tried power cycling, it didn...
app playback
RokuSuzyL's avatar
RokuSuzyL
Community Moderator
4 months ago

Hi DIYdee​ 

It sounds like you are having an issue with the Paramount+ app kicking back to the home screen. And thanks for taking the necessary troubleshooting steps. 

To get this investigated, please provide the following details:

  • Roku device model, serial number, device ID, OS version, and build. (This can all be found in Settings > System > About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

 

Keep us posted!

Roku Community Team

  • DIYdee's avatar
    DIYdee
    Binge Watcher
    4 months ago

    Hi RokuSuzyL​ 

    The information you requested is as follows...
    Model: 3960X - Roku Express
    Serial #: X02600WKW3VU
    Device ID: S0KC328KW3VU
    OS Version: 14.6.4
    Build: 9915-ED
    Tracker ID: VU-280-605

    If you need any further information please let me know!

    • RokuSuzyL's avatar
      RokuSuzyL
      Community Moderator
      4 months ago

      DIYdee 

      Thanks for the info — we've shared this with the right team to check it out.

      If anything else comes up, feel free to reach out!
      Thanks again,

      Roku Community Team

      • DIYdee's avatar
        DIYdee
        Binge Watcher
        4 months ago

        RokuSuzyL​ 

        This morning there was a Roku update from version 14.6.4.9915 to version 15.0.4.2100, which was successfully installed and the device restarted. 

        Unfortunately, this has not resolved the issue with the Paramount+ app. :-(