Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
8 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
potatoes63's avatar
potatoes63
Reel Rookie
6 months ago

     My paramount+ is not working, I'm getting error codes of 3304 & 3200 & just a blue error sign.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Welcome potatoes63,

We appreciate you letting us know that you're getting error codes 3304 and 3200 on your Paramount Plus app. We would like to investigate this issue further.

Please provide us with the following:

We look forward to your response.

Cheers,
Roku Community Team

  • Dezdr's avatar
    Dezdr
    Newbie
    6 months ago

    I am having the same issue on all my ROKU devices. I am paying for paramount and can’t access my futbol.

     

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Welcome Dezdr,

    We understand that you are experiencing an error with your Paramount Plus app, preventing you from watching football.

    Please provide us with the following information, which we have listed above your post, so that we can look closely into the issue. Thank you for your understanding.

    We will wait for your response.

    Best,
    Roku Community Team

  • potatoes63's avatar
    potatoes63
    Reel Rookie
    6 months ago

        My paramount+ shuts off at the end of a commercial. The error message says some thing went wrong try again later. This happens on the 1923 show.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi potatoes63,

    Thanks for posting in the Roku Community!

    We appreciate you letting us know that you are getting an error message on your Paramount Plus app when you are streaming the 1923 show. No worries, help is here.

    We would like to know if you have tried playing other content besides the 1923 show to see if the same issue occurs. If you haven’t, we recommend checking other content and also the other application.

    In either case, we suggest you try the following:

    Restart your Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    For more details, please visit our Roku support article: Issues playing shows and movies on your Roku device.

    Please keep us posted.

    Cheers,
    Roku Community Team