heschoone wrote:
RokuDanny-R I have a ticket open with Paramount+ but it appears to be a Roku specific issue. Some form of interoperability issue between Paramount+ and Roku for Live TV (at least that is all I have observed it on) that was just introduced several weeks ago -- it worked fine before. I experience the issue on 2 different Roku devices but Paramount+ Live TV via my Amazon firestick works just fine. As does login from my laptop.
It's not readily apparent to most that each channel provider creates and maintains the specific version of their app that runs on the Roku system. The only channels that Roku maintains are their own The Roku Channel, the Roku Media Player, and several Roku information channels. For everything else, Roku just provides the platform on which they run. Because each platform (Roku, firestick, etc.) has to have its own custom channel-provided version of the channel app, it's not unusual for one platform to exhibit a problem when another platform does not.
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key and choose Remove channel option.
- IMPORTANT- DON'T SKIP:
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.) - Reinstall the channel. Note it will be added to the END of the channel grid.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
