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Morinmavrick's avatar
Morinmavrick
Newbie
6 months ago
Solved

Paramount Plus app having a problem with payment

Paramount Plus app will open but is having a problem with payment from Roku and will not let me stream but will show me all the wonderful shows that I would like to be watching, I made sure that I updated the Roku app and my credit card of which is working fine because Roku charged on it and also prime, when I go to the star on my remote for Paramount Plus it does not list removal of app so I can reinstall it please advise

app playback
app subscription
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi there, Sissy1212​

    Thank you for sharing your concern about the Paramount Plus app's payment error. We're here to assist you.

    Instead of going through the payment process, could you try signing in with your Paramount Plus app credentials? Make sure you're trying to access the stand-alone app if your subscription isn't through the Roku Channel; otherwise, open the Paramount Plus app on the Roku channel.

    For more tips, visit here.

    Keep us posted.

    Roku Community Team

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  • Bcs132343's avatar
    Bcs132343
    Reel Rookie
    6 months ago

    We are having the same issue, BUT we pay for paramount plus through Apple….not Roku.  Why are we getting the message to update payment method in Roku 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 months ago

    Hi Morinmavrick,

    Welcome!

    Thanks for contacting us about your problem with the Paramount Plus app. I’d like to gather a bit more information so I can investigate what’s going on.

    • Are you getting any error messages or codes?
    • Is this the only app that you are having issues with?

    Appreciate your help!

    Thanks,
    Roku Community Team

    • McCann14's avatar
      McCann14
      Reel Rookie
      5 months ago

      Been having exact same issue. My payment information is correct through paramount but app will not let me watch anything. Tried it on all my Roku tvs. Won’t work on any. Deleted app, reinstalled. Unplugged, reset tv and checked for updates. Still won’t work. Any suggestions would be appreciated  thanks 

    • Zoe1594's avatar
      Zoe1594
      Newbie
      6 months ago

      I am having the exact same issue. Roku payment method was updated, Paramount plus subscription was charged, but app won’t stream shows even though previews will play. When wanting to stream no error code just “We’re having trouble processing your payment through Roku… ”It says if you already updated payment to sign out of the app and sign back in, but that does nothing. 

      • rodeo1moretime's avatar
        rodeo1moretime
        Newbie
        6 months ago

        Also having the exact same issue and i have updated payment and the charges went thru and was paid but still saying the same thing!!!!