Forum Discussion

Fotos2's avatar
Fotos2
Reel Rookie
8 months ago

Paramount+ on Roku not able to use or view

I upgraded Paramount+ from monthly to annual and now I am not able to sign in or view anything on Paramount+. I called support but nothing. What is going on? 

6 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Fotos2 

    Thanks for sharing your issue! I'm here to help.

    Could you check your Roku subscriptions? Just head over to my.roku.com/subscriptions and log in to your Roku account. You’ll see a list of your active subscriptions and their renewal dates. After you’ve checked that, try updating your channels by highlighting the app, pressing the star button, and selecting "Update." Then, give the Roku device a system restart.

    Hope this helps!

    Roku Community Team

    • Fotos2's avatar
      Fotos2
      Reel Rookie

      My monthly subscription ended on March 2nd and the annual subscription started on March 2nd to 2026. I’ve done a system restart twice. I can only sign out when i start the App but I don’t get a ‘sign in’ option, it appears to be a loop with no sign in capabilities.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator

        Fotos2 Thanks for the update!

        If your Paramount+ subscription isn't working on Roku, try restarting your Roku, uninstalling and then reinstalling the Paramount+ app, or making sure your subscription is active and your payment info is up to date.

        Need more help? The accounts and subscriptions team will gladly assist you. You can reach them here: Roku support website and press the Check support options.

        Thanks,
        Roku Community Team