Over heating issue need help
My stick overheats but it will not let me order the H DMI connector says serial number invalid Please help thank you
Forum Discussion
Greeting DEETEE1,
Thanks for reaching out to the Roku Community.
We're sorry for the inconvenience this caused. It is indeed, helpful to install an HDMI extender to avoid overheating as it moves away the device from the back of your TV. And you can order a free HDMI extender from us.
Are you trying to enter the correct Serial number of the device? We believe you can still access your Roku device, if so we suggest you go to Settings > System > About to confirm this information. Once done, could you try again to place the order here?
If unsuccessful, kindly let us know along with the serial number of your Roku device so we can help you further.
Regards,
Nimfa
