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hevnbown's avatar
hevnbown
Reel Rookie
2 years ago
Solved

out of the blue, Paramount+ not working

Out of the blue, my paid subscription "Paramount+ & Showtime" won't play any video, nothing. I select a video like "Frasier" or any other video and the little line showing it loading goes to about the 1/3 mark & then it says "error has occurred. I unpowered my roku box, unplugged & disconnected my CAT6 wire, reconnect, signed out& signed back in. I can watch other playback videos on other channels with no problem, but Paramount+ w Showtime has stopped working. Can anyone help me with this problem? THX 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for posting, and sharing this concern to us.

    We see that there might have been an error with the Paramount+ channel. Let's troubleshoot this issue by following the steps below.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel"
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    All the best,
    Kash

21 Replies

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  • Rph2's avatar
    Rph2
    Newbie
    2 years ago

    I have the exact same problem my Paramount+ won't stream channels that it was streaming just a week ago I get an error message unfortunately an error occurred during playback please try again well I've tried and left tried all my other streaming services work perfectly I have a great signal tried shutting down the system drop tried everything

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      Thanks for posting, and sharing this concern to us.

      We see that there might have been an error with the Paramount+ channel. Let's troubleshoot this issue by following the steps below.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel"
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

      If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

      All the best,
      Kash

      • HowardGinDC's avatar
        HowardGinDC
        Channel Surfer
        2 years ago

        At least on my TV, this troubleshooting procedure won't work. When I click the star button on the remote the options for the Paramount+ channel are as follows:

        Move app

        Move app to top

        Manage subscription

        Check for updates

        Close

        You will note that "Remove channel" is not an option. I did check for updates and it reported it's up to date.

  • Lgutix's avatar
    Lgutix
    Reel Rookie
    2 years ago

    Uuugh. Same here. It started with the Oscar-caliber movie "Good Burger 2" but then an "update"happened and now it's more movies. I try to play and the bar loads 1/3 of the way and the message "unable to play" comes up. Roku support had me hanging from the chandelier and reciting three Hail Mary's to see if that worked but nothing helped. Paramount Peepee didn't answer my email about this.

  • hevnbown's avatar
    hevnbown
    Reel Rookie
    2 years ago

    UPDATE: Just got off the phone with Para+ & they're upgrading the problem (sending up the chain of command) as they couldn't fix it with the general "unplug/plug back in" stuff & verifying "up-to-date" checks (which I did a 100 times already). Standby 

    • Treetopper's avatar
      Treetopper
      Reel Rookie
      2 years ago
      • Just got off the phone with P+. They said it's a known issue and they are working on a fix. No idea when it will be ready but it is indeed connected to the recent app update. 
  • bzcam's avatar
    bzcam
    Reel Rookie
    2 years ago

    Same problem.  Paramount+ will not play shows on my two oldest Rokus (Premiere and Premiere+) but works on the newest one (Streaming Stick+).  Any solutions?

      • dwoom65's avatar
        dwoom65
        Channel Surfer
        2 years ago

        Thanks for posting the information.  Having the same problem with my old Roku streaming stick.  My newer 4K Roku streaming stick is working with Paramount + right now.  

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    There was a Paramount+ app update recently. It seems to be having problems with older hardware.

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    Should add that Roku is not responsible for updates. It's up to CBS Interactive to fix the Paramount+ app and send it to Roku for distribution.

  • TimC140's avatar
    TimC140
    Channel Surfer
    2 years ago

    Same problem a few nights ago. I deleted the app and reloaded it, working fine now. 

    • Lgutix's avatar
      Lgutix
      Reel Rookie
      2 years ago

      Yeah me too but with no results. Starting to feel what Einstein supposedly said about the definition of insanity. 

  • hevnbown's avatar
    hevnbown
    Reel Rookie
    2 years ago

    UPDATE: I checked P+ last night & video playback started working. Weird though, the "buffer line" that appears on the screen after selecting a video still goes to about the 1/3rd mark, pauses for a second or 3, then continues till the video plays. Keeping my eye on this, but it finally is working.

    • HowardGinDC's avatar
      HowardGinDC
      Channel Surfer
      2 years ago

      Yes, I just checked and the error message no longer pops up and the content begins playing. They appear to have fixed it.