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hevnbown's avatar
hevnbown
Reel Rookie
2 years ago
Solved

out of the blue, Paramount+ not working

Out of the blue, my paid subscription "Paramount+ & Showtime" won't play any video, nothing. I select a video like "Frasier" or any other video and the little line showing it loading goes to about th...
App playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for posting, and sharing this concern to us.

    We see that there might have been an error with the Paramount+ channel. Let's troubleshoot this issue by following the steps below.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel"
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    All the best,
    Kash

bzcam's avatar
bzcam
Reel Rookie
2 years ago

Same problem.  Paramount+ will not play shows on my two oldest Rokus (Premiere and Premiere+) but works on the newest one (Streaming Stick+).  Any solutions?

  • HowardGinDC's avatar
    HowardGinDC
    Channel Surfer
    2 years ago

    Had this problem last night and called Paramount+. Their agent said the glitch is on their side (not Roku's) and that they are working on it. They assigned me a case number. You can Contact Paramount  at 1-888-274-5343 or https://help.paramountplus.com/s/contact-us.

    • dwoom65's avatar
      dwoom65
      Channel Surfer
      2 years ago

      Thanks for posting the information.  Having the same problem with my old Roku streaming stick.  My newer 4K Roku streaming stick is working with Paramount + right now.  

    • hevnbown's avatar
      hevnbown
      Reel Rookie
      2 years ago

      How in the world did you find a number to call them??? I got so frustrated with the whole thing I cancelled my subscription. Guess I'll give them a call & see. THANK YOU for the number!

      • HowardGinDC's avatar
        HowardGinDC
        Channel Surfer
        2 years ago

        You're welcome. 

        I just called P+ again and told them that despite their victory declaration the issue still persists. The agent said she would escalate the issue and issued me a new case number. An email from P+ just arrived as follows:

        Your case has been escalated for review and one of our customer care agents will be in touch with you as soon as possible. We appreciate your patience. Thank you.

        BTW if you decide to call P+ know that the estimated wait time on my two calls was in each case much shorter than estimated.