Forum Discussion

snyderlacey00's avatar
snyderlacey00
Newbie
3 years ago

Only loads hulu and once I pick a show, there's only sound, no picture

I'm able to load roku just fine but the only app I can load is hulu and once I choose a show, the screen goes black and I only have sound. I've reset roku twice and unplugged my TV. Any other ideas? ...
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

snyderlacey00-

When you say you've "reset roku" does this mean a complete Factory reset where you then have to set the Roku up all over again as though it were a new unit?   If this is what you did, it should at least result in your Hulu channel app being a good copy of the current Hulu app at the time.

Or does this mean you did a restart, after which the Roku is still set up as before?  If this is what you did, that would not have reloaded a new copy of the Hulu app.  If that copy has somehow become corrupted, maybe you need to install a new copy.

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.

    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]

    This will remove the channel from ALL Rokus linked to this Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account that are exhibiting the problem.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed automatically when each Roku does its daily check for updates.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

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