Has anyone else been having problems launching britbox on their roku tv? My subscription has been paid for the year and i have not been able to access britbox for over a week. Contacted britbox; they say it is a roku fix that is needed. please fix!

I’ve been having the same problem since Friday, Nov 4, 2022, with my TCL ROKU smart tv. BritBox respond stating it has a fix but that it has to be implemented with the next ROKU update.”We have a fix prepared, but fixes are implemented with app updates. The next Roku app update is expected to happen in the near future, because Roku manages testing and approval for the release, we cannot offer a definite timeframe.”I couldn’t locate a contact for ROKU to verify the BritBox response or determine when the next ROKU update will occur. Bad service all around.I guess I’ll be watching on my iPad for the foreseeable future🤮😡🤬

Hi lcjones21 Thanks for the post. Could you tell us more about your concern? How are you accessing BritBox? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? When you say the channel isn't launching, do you get an error message or it automatically returns to the home screen? Please let us know. We'd like to know more about how we can help. All the best,Kariza

I have the same issue with my Sharp-0Roku TV. Britbox won't load, but it does load on my other devices using a streaming stick or an app. We have done all of the rebooting, TV and router. No option to remove the channel, onlu cancel subscription. Britbox help/support was useless. Said an update would be coming "sometime in the future" but didn't know when, and maybe that would help. Meanwhile there are no upgrades available through the app. Were you able to figure it out?

I’m having the same issue. No error code. It just crushes back to home menu

Roku device model: LC-43LB371C Serial number: 2N006L453109 Device ID: 456576453109. Software OS/version: 11.0.0 build 4193-13Does this issue occur on a specific channel? Yes, only on Britbox Bersion 3.0 build 644Tracker ID: 09-447-673Steps to reproduce the issue you are seeing: When I Click on the Britbox channel, it freezes right away and kick me back to the Roku homepage. When the issue started: About two weeks ago.

not launching britbox. been happening for the last week

108 Replies

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RokuKariza-D
Retired Moderator
3 years ago
Hi lcjones21

Thanks for the post.

Could you tell us more about your concern? How are you accessing BritBox? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? When you say the channel isn't launching, do you get an error message or it automatically returns to the home screen?

Please let us know. We'd like to know more about how we can help.

All the best,
Kariza
aab001
Channel Surfer
3 years ago
I've read the blog and on-line posts. Britox had been working and last week, it suddenly stopped. Britbox has directed users to ROKU and ROKU has directing users to Britbox. I have a valid annual subscription to Britbox (not through ROKU). My ROKU device was last updated on 11/06 (which is when Britbox stopped working). I have removed/reinstalled the app (like other user it isn't asking me sign back in), I have reset/restarted my modem and my ROKU TV. It seems very way too coincidental that the app stopped working when my ROKU was updated (the app works on my Fire TV). This problem seems to be happening to a number of users and none of the answers seem to correct the problem.
- RokuMary-F
  Community Moderator
  3 years ago
  Hi aab001,
  
  Thanks for posting to Roku Community!
  
  Can you please specify the issue you are experiencing?
  
  In addition, kindly provide us with the following information:
  
  Roku device model
  
  Serial number
  
  Device ID
  
  Software OS/version (these can all be found in Settings > System > About)
  
  Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  
  Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  
  What are you seeing on screen? Can you provide a screenshot of the issue or error message?
  
  Steps to reproduce the issue you are seeing
  
  Once we have this information, we will be able to investigate further.
  
  Best regards,
  Mary
  - aab001
    Channel Surfer
    3 years ago
    Hello, Mary:
    
    I thought I had psoted this reply yesterday, but I can't seem ot find it. The following is the infomration you have requested:
    
    Roku device model: Insignia Model NS- 32DR420NA16
    
    Serial number: 2N00ED582689
    
    Device ID: 44353E582689
    
    Software OS/version: 11.0.0 Build 4194-12
    
    Does this issue occur on a specific channel? if so, what channel and what version/build is the channel: Britbox (for an app, not from the ROKU channel) – Version 3.- + Build 644
    
    Tracker ID: 89-449-391
    
    What are you seeing on screen? Can you provide a screenshot of the issue or error message?: It won’t load past the selection bar on the initial screen (just like everyone else is complaining about)
    
    Steps to reproduce the issue you are seeing: Please see my original post
Peggi109
Newbie
3 years ago
Same for me. Britbox tries to initiate, and I can see some of the top and logo but then it goes back to home screen.
- RokuKariza-D
  Retired Moderator
  3 years ago
  Hello Peggi109
  
  I hope you're doing well.
  
  Can you tell us how are you accessing the affected BritBox channel? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
  
  All the best,
  Kariza
  - AKW
    Reel Rookie
    3 years ago
    I'm having this exact same issue. I'm accessing (or trying to) BritBox via the app on a TCL Roku TV. All the other channels are working fine (Netflix, AcornTV, etc) and BritBox works fine when accessed through my computer. It's just when I try to access it via the Roku TV.
RNF
Reel Rookie
3 years ago
Hello-

Same issue has been happening consistently again for past few weeks to the point we cannot watch our Britbox programs.

All other streaming channels on same device are functioning properly without any interruptions.

I followed steps you instructed in below email, but did not improve service.

Also checked for updates on device & app & successfully logged in on iPad.

Any help would be appreciated- thank you
- RokuNimfa-C
  Retired Moderator
  3 years ago
  RNF
  
  Thank you for the reply.
  
  We appreciate the update. For clarification, are you trying to access the content from Britbox standalone or through The Roku Channel? Do you remember getting an error message or code?
  
  Keep us posted with the details.
  
  Regards,
  Nimfa
  - Stewmeat1
    Newbie
    3 years ago
    I’m having the same issue. No error code. It just crushes back to home menu
seajulesrun
Newbie
3 years ago
I'm having this same problem. I was able to access Britbox just fine in September, which I think was the last time I tried to watch anything on the channel. When I tried to bring it up earlier this week, however, it loaded the top menu, hung there for several seconds without responding to my remote, then dropped back to my TV's home screen. None of my other streaming channels have this issue. I have already updated everything, and tried deleting the channel, rebooting my system, and re-adding the channel multiple times.
Roku device model: 5302X/NS-32DR420NA16
Serial number: 2N004K052727
Device ID: 4435C4052727
Software OS/version: 11.0.0 build 4193-12
Britbox version 3.0 build 644
Tracker ID: 27-450-798
- ga_mueller
  Reel Rookie
  3 years ago
  Britbox has a huge problem on their hands. I'll give them a week.
- RokuMary-F
  Community Moderator
  3 years ago
  Hi seajulesrun,
  
  Thanks for continuing to share what you're observing.
  
  I have passed along your information and concerns to our Support team. As our team continued investigating the issue and we are hoping to have a resolution soon.
  
  We appreciate your patience in the meantime.
  
  Best regards,
  Mary
jalex98
Reel Rookie
3 years ago
I am having the same issue. This does not happen with my other streaming channels on my Roku TV, they work fine.
I have done all the troubleshooting tips, including resetting to factory settings.....several times.
I have contacted Britbox, and they said it has been resolved with their latest update, but it won't go into effect until Roku implements that update. They called the issue the "Roku Kick-out" issue.
Do you know when Roku will implement Britbox's latest update?
Thank you.
- RokuMary-F
  Community Moderator
  3 years ago
  Hi jalex98,
  
  Thanks for reaching out to the Roku community!
  
  We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
  
  Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  
  does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  
  tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  
  steps to reproduce the issue you are seeing
  
  Once we have this information, we will be able to investigate further.
  
  Best regards,
  Mary
  - jalex98
    Reel Rookie
    3 years ago
    Here is my info:
    
    Roku TV 5405x
    Insignia Model #NS-32DR310NA17
    Serial #2NOOE4065058
    software version 11.0, Build 4193-20
    Device ID 6UV67E065058
    
    It happens only on Britbox
    Britbox Version/build version 3.0, build 644
    
    Issue Tracker ID 58-473-396
    Timestamp 2022-11-25T17:56:35Z
    
    I have pictures of the following steps, if needed.
    Steps when I try to us the channel:
    1. Click on channel
    2. Britbox opening logo
    3. spinning circle for a few seconds
    4. Britbox home screen with banner only, rest of screen blank...maybe 30 seconds
    5. Flashes "Britbox Live Continuous" across screen
    6. App closes and takes me to main Roku screen