Forum Discussion

lcjones21's avatar
lcjones21
Newbie
4 years ago

not launching britbox. been happening for the last week

Has anyone else been having problems launching britbox on their roku tv?  My subscription has been paid for the year and i have not been able to access britbox for over a week.  Contacted britbox; th...
RNF's avatar
RNF
Reel Rookie
4 years ago

Hello-

Same issue has been happening consistently again for past few weeks to the point we cannot watch our Britbox programs. 
All other streaming channels on same device are functioning properly without any interruptions. 
I followed steps you instructed in below email, but did not improve service. 
Also checked for updates on device & app & successfully logged in on iPad. 
 
Any help would be appreciated- thank you
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
4 years ago

RNF

Thank you for the reply.

We appreciate the update. For clarification, are you trying to access the content from Britbox standalone or through The Roku Channel? Do you remember getting an error message or code? 

Keep us posted with the details. 


Regards,
Nimfa

  • Stewmeat1's avatar
    Stewmeat1
    Newbie
    4 years ago

    I’m having the same issue. No error code.  It just crushes back to home menu

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi Stewmeat1,

      Welcome to the Roku Community!

      I'd be happy to take a closer look to see how we can help. I have a few questions to better understand the behavior you are seeing:

      • When did this issue first start occurring?
      • Do you observe this behavior while using any other channel(s) on your device?
      • Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

      With more information, we will be able to assist you further.


      Best regards,
      Mary

      • Ishkabibble's avatar
        Ishkabibble
        Newbie
        4 years ago

        This has been happening for the past two weeks. Before the channel would have a long delay in loading. I'm a long time (3years) subscriber to Britbox and this is irritating. It works better on Amazon but I do not want to use Amazon. Have been thinking of getting rid of it as it wants to hold a monopoly on "channels".

        Please assist.  I have a TCL TV - bought in 2018. Britbox is one of the best channels (along with Acorn) that is great to watch and well worth the cost.

        Thank you.

         

         

         

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi RNF,

      Thanks for following up and we appreciate the troubleshooting steps you've done so far.

      Can you please provide us with the following information:

      • Roku device model
      • Serial number
      • Device ID
      • Software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
      • What are you seeing on screen? Can you provide a screenshot of the issue or error message?
      • Steps to reproduce the issue you are seeing

      Once we have this information, I'll be able to pass it along to our Support team who can investigate further.


      Best regards,
      Mary

      • RNF's avatar
        RNF
        Reel Rookie
        3 years ago

        Roku TV 5410X

        Insignia Model # NS-24DR220NA18

        Serial # 2N004P272227

        Device ID APW774272227

        Software version 11.0.0 •build 4193-20

        Britbox version 3.0 build 644
        Issue report tracker: 27-473-707

  • Annp1's avatar
    Annp1
    Reel Rookie
    3 years ago

    I am using the Britbox app and I am paid up..

  • RNF's avatar
    RNF
    Reel Rookie
    4 years ago

    We are experiencing issue when accessing thru Britbox channel on Roku TV, but not thru Roku channel. 
    We do are not getting an error code/message. 

  • SusanGoolsbee's avatar
    SusanGoolsbee
    Newbie
    3 years ago

    Has this been fixed?  It’s been 3 months that I haven’t been able to load britbox on Roku TV and britbox says it’s because Roku has yet to fix the problem which is on their end.   So any progress on fixing that Roku techs?????