Same for me. Britbox tries to initiate, and I can see some of the top and logo but then it goes back to home screen.
Hello Peggi109
I hope you're doing well.
Can you tell us how are you accessing the affected BritBox channel? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
All the best,
Kariza
I'm having this exact same issue. I'm accessing (or trying to) BritBox via the app on a TCL Roku TV. All the other channels are working fine (Netflix, AcornTV, etc) and BritBox works fine when accessed through my computer. It's just when I try to access it via the Roku TV.
Hey AKW
Thanks for reaching out.
In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know if there's any difference after.
All the best,
Kariza
1-4-2023. I am now having the same issue as the others in this thread. I have restarted my Roku device twice, I have removed Britbox, restarted my Roku and then reinstalled Britbox. It starts to open the channel then goes back to the main menu.
I confirmed that I can log onto Britbox on my laptop.
What else can I do?
