Forum Discussion

Mlemming's avatar
Mlemming
Newbie
11 months ago
Solved

None of my apps will open

None of my streaming apps open. I am clicking on them but nothing happens.

They were working.

I checked internet connection.

Remote is working otherwise and I can hear the clicking when Im on the app.

Anything I should try?

app playback
  • Liztr's avatar
    Liztr
    11 months ago

    I was able to resolve this by setting my Roku Ultra back to factory settings. It guided me through a whole new set up which went very smoothly/quickly. Unfortunately I then had to enter sign-in and password for some of my apps but not all. 

6 Replies

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  • Liztr's avatar
    Liztr
    Reel Rookie
    11 months ago

    I’m having the exact same problem. I happened to notice Roku updated itself today. Looks like perhaps a bug in the update.

    • Hi2uDavid's avatar
      Hi2uDavid
      Channel Surfer
      11 months ago

      My apps either load very, very slow or fail all together. Never happened before the software version 14 upgrade.

      • Calie's avatar
        Calie
        Newbie
        11 months ago

        I am having this same issue,  not a single app will open and has been this way for a couple hours. 

    • Liztr's avatar
      Liztr
      Reel Rookie
      11 months ago

      I was able to resolve this by setting my Roku Ultra back to factory settings. It guided me through a whole new set up which went very smoothly/quickly. Unfortunately I then had to enter sign-in and password for some of my apps but not all. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, Community users.

    Thanks for bringing this issue to our attention. 

    In this matter, we'd like to collect further details regarding the problem experienced so our team can investigate to address the issue. Please provide the information below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

    We hope for your response along with the details so our team can review this case further and provide a resolution to the problem at hand.

    Best wishes,
    Kash