Forum Discussion

bkingboz's avatar
bkingboz
Reel Rookie
8 months ago

No voice on Murdock Mysteries S7 E14

Is this the right forum for programming issues?

Murdock Mysteries episodes on the Roku Channel often have the voice channel on the left speaker only (I often wear headphones so can tell.)

But S7 E14 has no voice channel at all!  The sound effects are there, but there's no voice.  (Must be recorded separately.)   My only recourse is closed captions.

  • renojim's avatar
    renojim
    Community Streaming Expert

    I see/hear the same thing.  RokuCarly might want to pass it on to the appropriate department.

    • Timothius87's avatar
      Timothius87
      Newbie

      Having same issue with Murdock Mysteries, S7 E14, and seeking resolution if there is one on my end, or is an issue that Roku Channel needs to resolve???

      • renojim's avatar
        renojim
        Community Streaming Expert

        Timothius87, there's nothing you can do.  There's only one audio track available and it doesn't contain the dialog.  Someone at Roku needs to pass it on to the provider of the video.

  • Yes, we just discovered it. This is pretty shoddy, getting an episode with no vocal audio. Everything from footsteps to things set down can be heard, It's disquieting. Even watching closed captioned without any voices heard is equally weird.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator

      Hi, RATucker 

      Welcome to the Roku Community.

      I would like to inform you that we are currently investigating the audio issue with Murdoch Mysteries Season 7, Episode 14. Our team is actively working on this problem and aims to resolve it as soon as possible. 

      An update will be provided in this thread as we make progress on the investigation. 

      Thank you for your patience and understanding while we address this matter.

      Thanks,
      The Roku Community Team.