Forum Discussion

Wire1460's avatar
Wire1460
Reel Rookie
7 months ago
Solved

No subtitles in Prime Video

I have a Roku Express device.  It works generally well but I cannot seem to turn on subtitles in my prime video app.  The option to enable them does appear but turning them on or off does not cause anything to appear on the screen.

Subtitles work fine for Netflix app.  Thoughts?  Anything I might be doing wrong? 

app playback
  • Rick423's avatar
    Rick423
    7 months ago

    I checked and closed captions are working in the prime app now.  I didn’t do anything extra so it may have updated overnight.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Community users!

    Greetings from the Roku Community!

    Thank you for letting us know that the Prime Video app on your Roku devices does not have closed captioning. We appreciate the troubleshooting steps that you have tried trying to fix the issue.

    We recommend you contact the Prime Video channel support directly for further assistance as they maintain their app through the Roku streaming platform.

    You may reach them here: Prime Video | Contact us

    Thank you for your understanding.

    Cheers,
    Riamie

8 Replies

  • Rick423's avatar
    Rick423
    Reel Rookie
    7 months ago

    Me too.  It just started sometime today.  On other apps, cc works.  I’ve tried resetting the Roku Streaming Stick (3820R2) and updating apps, but no luck.

    Just letting you know you aren’t the only one.  If the cc isn’t working tomorrow, I’ll delete the Prime app and reload it.

    • Maso76's avatar
      Maso76
      Newbie
      7 months ago

      Same here. I’ve confirmed that the closed captioning is on in both Roku and Prime settings, I’ve confirmed both Roku device and Prime app are up to date. I’ve reset Roku device and Prime app, I’ve deleted and reinstalled Prime app, I’ve unplugged and plugged Roku back in. Still nothing. It worked yesterday.

      • john2024's avatar
        john2024
        Newbie
        7 months ago

        same problem here. not working on a TCL Roku TV. 

        i factory reset the Roku TV and deleted/re-installed prime video. signed in and out of my prime account. restarted the TV. settings in both roku and primary video are checked and look correct. 

        maybe a bug in prime video app for Roku


    • Rick423's avatar
      Rick423
      Reel Rookie
      7 months ago

      I checked and closed captions are working in the prime app now.  I didn’t do anything extra so it may have updated overnight.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Community users!

      Greetings from the Roku Community!

      Thank you for letting us know that the Prime Video app on your Roku devices does not have closed captioning. We appreciate the troubleshooting steps that you have tried trying to fix the issue.

      We recommend you contact the Prime Video channel support directly for further assistance as they maintain their app through the Roku streaming platform.

      You may reach them here: Prime Video | Contact us

      Thank you for your understanding.

      Cheers,
      Riamie

      • Wire1460's avatar
        Wire1460
        Reel Rookie
        7 months ago

        Update- magically fixed today.  As others mentioned, must be some temporary issue with prime app.