Forum Discussion

Izzyziggy's avatar
Izzyziggy
Reel Rookie
2 years ago

No Stan on my TV and button doesn’t work

So I went to sign into my Stan streaming account and found the button on my remote did nothing. So I decided to look for the app on the TV…. And it doesn’t seem to be there.   How do I get the Stan...
renojim's avatar
renojim
Community Streaming Expert
2 years ago

Izzyziggy  , I assume you're in Australia.  Stan is in the Australia channel store.  If you're in Australia and you can't add it then there may be an issue with your account where it's not associated with the correct region.

  • Izzyziggy's avatar
    Izzyziggy
    Reel Rookie
    2 years ago

    Hi renojim, do you know how I check which region is associated with my account? 

    yes I am in Australia! 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Unfortunately, I don't know of a reliable way to figure out what region your account is associated with, but a good indication is that if you click on that link I gave above and "Add channel" is inoperative (like it is for me since I'm in the US) then you probably don't have an Australia account.  The only way to fix it is to create a new account, factory reset your Roku device, and link it to the new account.  If you're using a VPN or anything that can mask your true location, that can really mess things up.  When you create the new account, you might want to clear your browser cookies or use a private/incognito browser window so that any data saved on your computer can't interfere with the process.