No sound after ads on Hulu
Just recently every time ads come on hulu, my sound goes out after. I have to exit the show and hit resume show for it to come back on. I have a Hisense roku and a sony roku. Seems to do it on both.
Forum Discussion
45 Replies
Replies have been turned off for this discussion
Hey quick tip that I do , just fast forward a few seconds and the sound comes back, no need to exit and come back
Thank you!!! Fast forwarding for one second makes the volume come back! This was driving me completely nuts. I had been going back to the menu and restarting the episode, which often started all over from the beginning and I would have to fast-forward to where I was. I’m guessing it’s the fast-forwarding that was making it work again and not going back to the main menu. You’re awesome!
I had the same issue with Hulu on my Roku tv. I did all the suggestions on here and nothing worked until I accidentally found the solution . So, what happened was I couldn’t find the Roku tv remote so I decided to use my iPhone as the remote by going on the Roku app and selecting the device . The next step is to verify your email on the device because once you select the device a email is automatically sent to your email . And once I did that I used my phone as a remote and selected Hulu and from their I realized the sound issue after ads was resolved . So maybe this will help others . Just try logging into Roku app selecting the device you’re having issues and go through the steps of verifying email . Hope this helps!
Hi Bdex,
Welcome to the Roku Community!
Thanks for posting regarding a playback issue on the Hulu channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.
- Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
- Reinstall the channel. Visit the Roku Channel Store and add the channel again.
Please keep us posted on how it goes!
All the best,
Chel
I’m having the same problem. I tried removing the Hulu channel, restarting the tv and reloading the channel but still having the issue of loosing sound after commercials. Getting really annoying. If it keeps up I’ll have to cancel my Hulu subscription.
Hi Psquared,
Thanks for keeping us posted!
We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Does this issue occur specifically on the Hulu channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
All the best,
Kash
Removed hulu. Reset Roku, including clearing cache, reinstalled hulu...same issue. No other platforms do this, Netflix, discovery + , and peacock work fine
I am experiencing this as well, even after removing ing the hulu app
Hi Hartleyseo,
Greetings and welcome here in the Roku Community!
We appreciate your efforts in the attempts to resolve the audio issue you've encountered with the Hulu channel. We want to advise you that this issue is better addressed by the channel providers since most channels on the Roku platform are managed and maintained by the channel providers. For more information regarding this, kindly refer to RokuERey's comment above this thread.
All the best,
Kash
Mines just started doing the same. Its very frustrating, I think I might cancel and just buy the network app on Amazon Prime, I never have this issue, Beside all my stuff will be in one app. This is crazy I thought my roku tv was messed up until I saw your post . Thanks
Hi Community users!
Thanks for posting here in the Roku Community!
We appreciate you for bringing this to our attention, and rest assured that we take your concerns seriously as we are committed to solving the issue you've encountered. As a start, let us ask for some information at your end so we can work on this. Kindly provide the following:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Does this issue occur specifically on the Hulu channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
This information you provide is essential to us, and we'll be waiting for your response.
All the best,
Kash
Same thing is happening to me it's getting very annoying exiting out of the app every 10 to 15 minutes.
I have ad-free, but do sometimes have a problem when starting. A play/pause brings it back.
My Hulu is doing the same thing just on Fox live . It's so weird. Any advice on this?
Same problem here too! Just recently subscribed to Hulu with ads. Why hasn’t this issue been fixed? Seems like a lot of users have been having this problem going on for months now.
Hi edbachta,
Greetings from the Community!
We're glad to assist you with your problem on Hulu. We'd like to know more about it so we can further assist you. Can you please elaborate on the issue that you are currently experiencing? What troubleshooting steps have you taken so far? What software version are you currently in? (You can check on Settings > System > About.)
We'll wait for your response.
Kind regards,
Eunice
The issue I’m experiencing is after ads play the program I’m watching resumes and there’s no sound. I have to completely close the app and résumé playing. Sometimes it takes multiple app restarts before the sound returns. As has been suggested on this thread, neither fast forwarding nor reinstalling the app has worked for me. The software version I’m running is 12.5.0 build 4176 CG. I’ve already attempted a software update and it says my software is already up to date.
