Forum Discussion

7footElvis's avatar
7footElvis
Channel Surfer
9 months ago

No Crave app or channel to be found

For me, I'm in Canada, set up my Roku TV in Canada, and there's no Crave app or channel to be found. So why do you suggest now? 

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, 7footElvis.

    Thanks for getting in touch. We'd be happy to help you access the Crave app on your Roku device.

    If you want to add this app directly to your Roku TV, kindly follow the steps provided below:

    1. Press Home on your Roku remote
    2. Scroll and select Store 
    3. Select Channels, then browse by genre, recommended, featured, top free, and other categories
    4. When you want to learn more about an app, press OK on your remote
    5. If the app is free, select Add channel; if the app requires a subscription, select OK to start a free trial or purchase a subscription

    The app will be added to the bottom of the list of apps on the home screen. If you prefer, the app can be moved higher up the list.

    You may also try via the Roku website:

    1. Go to channelstore.roku.com
    2. Sign in to your Roku account
    3. Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
    4. Select Add channel to install the app on your Roku device

    If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

    If you are still unable to find this app, kindly try to change your zip code through Settings > System > Zip Code > OK. 

    Please keep us posted on how it goes!

    Warm regards,
    Carly

    • 7footElvis's avatar
      7footElvis
      Channel Surfer
      9 months ago

      Thanks for your reply. I have no "Settings" option when I'm logged on to Roku in a browser, so I can't change my postal code there.

      In the app, there is Settings but no System once I get there. Only:

      • PIN settings
      • Terms of use
      • Privacy Policy
      • Third party licenses
      • Voice privacy
      • 7footElvis's avatar
        7footElvis
        Channel Surfer
        9 months ago

        We have a Roku TV, bought and set up in Canada. And we have a Roku stick, also bought it in Canada, set up my account while in Canada. There is no Crave app available to me on devices or in the Roku channel store on the web. If Roku thinks my account is a US account, why isn't there a place to see that?