No Crave app or channel to be found
For me, I'm in Canada, set up my Roku TV in Canada, and there's no Crave app or channel to be found. So why do you suggest now?
Forum Discussion
Hi, 7footElvis.
Thanks for getting in touch. We'd be happy to help you access the Crave app on your Roku device.
If you want to add this app directly to your Roku TV, kindly follow the steps provided below:
- Press Home on your Roku remote
- Scroll and select Store
- Select Channels, then browse by genre, recommended, featured, top free, and other categories
- When you want to learn more about an app, press OK on your remote
- If the app is free, select Add channel; if the app requires a subscription, select OK to start a free trial or purchase a subscription
The app will be added to the bottom of the list of apps on the home screen. If you prefer, the app can be moved higher up the list.
You may also try via the Roku website:
- Go to channelstore.roku.com
- Sign in to your Roku account
- Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
- Select Add channel to install the app on your Roku device
If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.
If you are still unable to find this app, kindly try to change your zip code through Settings > System > Zip Code > OK.
Please keep us posted on how it goes!
Warm regards,
Carly
Thanks for your reply. I have no "Settings" option when I'm logged on to Roku in a browser, so I can't change my postal code there.
In the app, there is Settings but no System once I get there. Only:
- PIN settings
- Terms of use
- Privacy Policy
- Third party licenses
- Voice privacy
We have a Roku TV, bought and set up in Canada. And we have a Roku stick, also bought it in Canada, set up my account while in Canada. There is no Crave app available to me on devices or in the Roku channel store on the web. If Roku thinks my account is a US account, why isn't there a place to see that?
I'm not sure if this is a reliable way or not to figure out what region your Roku account is associated with, but if you're logged into your Roku account at https://my.roku.com and then go to https://channelstore.roku.com/ and scroll to the bottom of the page, what country does it show in the bottom right corner?
Hi, 7footElvis.
Thanks for the added information.
Can you please confirm if you are also using a Canadian email address? We should also consider where you activated your Roku device and what email address you are using. If you've used a Canadian email address and activated it in Canada, you may install and stream your local apps, such as the Crave app.
Keep us posted!
Warm regards,
CarlyI'm not sure what you mean by a Canadian email address. For example, a Microsoft account using outlook.com as the email address isn't necessarily Canadian, US, or otherwise. To test that I used an outlook.com email to set up a new account and that one now shows up the Crave channel.
So the email account I used for my original account (that cannot add the Crave app) was used in Canada. I signed up when I bought our first Roku device in Canada, and registered it in Canada.
I know people say "oh, it doesn't take much effort, just sign up with a new account and hard-reset your devices, sign in with your new account." Problem is, that's not true:
- I have Roku channels added, signed in to on various Roku devices.
- I have billing information set up in my account.
- I have custom settings on the Roku-based TV, such as named inputs, color, audio routing, etc. Hard-resetting the TV seems insane to have to do just to change the country on my account.
- Each device has particular naming set up.
- Locations for devices are set up.
- There are notification settings configured.
- There may be subscriptions already in place.
- There may be photo streams set up.
- Backdrops are set up, linked to Google Photos albums.
What's also interesting is that when I go to my account in the web browser, at the bottom left I can change the language and there's a Canadian flag; I can change to English or French. That seems clear that this is a Canadian account.
If Roku limits the apps based on geographic location then why isn't there the capability for me to change my location? That can be easily verified by my IP address, which also is Canadian.
If Roku cannot provide me with a way to change my country or cannot do it, then there should be a migration capability that can migrate everything from one account to another.
