Forum Discussion

Regal2's avatar
Regal2
Reel Rookie
6 months ago
Solved

No channels will not load - not even the Roku channel

Roku-2 will not access any apps. Already restarted roku and router cleared cache checked for updates. Says updated but last update was May 22. The home screen comes up all the app boxes are there, after about 10 seconds the boxes disappear and when they come back up the Roku box shows like it's buffering. Suggestions?

app feature
  • makaiguy's avatar
    makaiguy
    6 months ago

    Regal2-

    Roku has had two different models named Roku 2. Settings / System / About will give you your model number.

    • Only the most recent, model 4270, is still being supported and receiving updates.  It is currently on or being updated to Roku version 14. 
    • Model 2720 has not received a Roku update since Roku version 11.0. 
    • Several earlier Roku model names had a 2 followed by letters (Roku 2 HD/XD/XS) that haven't received updates since Roku version 9.1.

    When you go to Settings / Network / Check connection:

    • Do you get checkmarks in all 3 circles?
    • If so, when you return to the Network page, what does it show as your download speed?

     

     

  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, Regal2 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you sharing with us the issue you've encountered with your Roku 2, which will not load any channels. We've reviewed the details of your Roku device and found out that it is no longer supported with the latest software updates since it is part of Roku's Legacy products. Legacy Roku devices are discontinued models that no longer receive updates to the Roku OS.

    To help you with this matter, kindly check your inbox here in the Roku Community. We'll send you more information about our discounts for a new Roku device purchase.

    We hope for your continuous response.

    Thanks,
    Kash

4 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 months ago

    Regal2-

    Roku has had two different models named Roku 2. Settings / System / About will give you your model number.

    • Only the most recent, model 4270, is still being supported and receiving updates.  It is currently on or being updated to Roku version 14. 
    • Model 2720 has not received a Roku update since Roku version 11.0. 
    • Several earlier Roku model names had a 2 followed by letters (Roku 2 HD/XD/XS) that haven't received updates since Roku version 9.1.

    When you go to Settings / Network / Check connection:

    • Do you get checkmarks in all 3 circles?
    • If so, when you return to the Network page, what does it show as your download speed?

     

     

    • Regal2's avatar
      Regal2
      Reel Rookie
      6 months ago

      This is how my model is listed : Model 2720X - Roku 2  There are not two letters.

      Software version 11.0.0

      Build 4195-06

      Yes I receive confirmation checks in all three circles

      Signal is excellent and speed is fine

      Checked for software update again tonight and again says software is current, but date of last update is listed as May 22 - I'm assuming this year. The screen with app options come up and look fine, then after about 10 second the apps disappear and then come back up and the Roku app looks like it's trying to load but it's frozen.

      By the response looks like Roku decided to ditch updating my model without any notice, which would force me to buy something new. You would think Roku would have offered some sort of discounted purchasing option.

      I guess it's time to find another option as I'm tired anyway of fighting the big purple screen and having to restart over and over to get the sound to work. 

      Very disappointed with Roku!

      Anyway, your response to help me figure this out is and was much appreciated. Thanks!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Hi, Regal2 

        Thanks for posting, and welcome to the Roku Community.

        We appreciate you sharing with us the issue you've encountered with your Roku 2, which will not load any channels. We've reviewed the details of your Roku device and found out that it is no longer supported with the latest software updates since it is part of Roku's Legacy products. Legacy Roku devices are discontinued models that no longer receive updates to the Roku OS.

        To help you with this matter, kindly check your inbox here in the Roku Community. We'll send you more information about our discounts for a new Roku device purchase.

        We hope for your continuous response.

        Thanks,
        Kash