NFL app not working with TV provider login
The NFL App/Channel TV provider log in issue. Logging in does not unlock RedZone giving an error that I am not subscribed when I am. The NFL App works correctly with my provider login on my phone and...
Forum Discussion
You don't need a subscription for the channel. Just like the original poster mentions, we should be able to log in to our TV provider in the NFL app, and it then unlocks the available games (usually airing on NFL Network channel) or red zone channel you're subscribed to from your provider. In my case, it's DirecTV. This used to work. But now when you select the game, it gives a message stating "This Game Requires a TV Provider subscription with access to NFLN."
So even though I'm clearly signed in with my TV provider, the Roku app somehow hangs up. What's also weird is that the Roku app also shows I'm signed in to DirecTV in the "TV & Streaming Providers" section of the settings menu in the NFL Roku App.
But again, I know it works on non-Roku devices, because I can do the same thing on my phone, tablet, etc.
Hi Fundab,
Thank you for sharing this information with us!
After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
If you need anything else, please let us know.
Best regards,
John
I'm also having this issue with Xfinity. I have NFL+ through the cable provider but the app says I need a subscription.
