Forum Discussion

Mandygirl88's avatar
Mandygirl88
Newbie
2 years ago

New TCL Disney Plus not working

My Disney Plus isn't working on my TCL Roku TV either. Is was working a few days ago to around a week ago. So far this is the only app that's not working.
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, DanaBrooks

Thanks for posting, and welcome to the Roku Community.

We appreciate you for flagging this to us, and we would be more than glad to help. Have you tried using a different network, such as an alternative WIFI of a mobile hotspot, to see if it resolves the issue?

If the issue persists, please keep us posted, and we'll assist further.

All the best,
Kash

DanaBrooks's avatar
DanaBrooks
Reel Rookie
2 years ago

It’s still not working. I can log into Disney on my iPhone and iPad using the same WiFi connect that I have in my home. It just won’t load on either of my 2 TCL tvs. Also my daughter lives 3 hours away in Houston and has a TCL tv and hers has started doing the same thing! 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for your response. DanaBrooks.

    May we know what troubleshooting steps you have taken so far and when did you first observed the issue? Have you tried removing, restarting the TV, and adding this channel already? Also, have you tried reaching out to the channel provider? We highly recommend doing this first, as they may be able to provide initial troubleshooting steps to sort out this concern.

    You can keep us updated on what you have found out so we can continue assisting.

    Regards,
    Janadee

    • Bwitty77's avatar
      Bwitty77
      Newbie
      2 years ago

      Mine is doing the same as others.. no longer working- small Disney plus icon in top left of screen. I’ve uninstalled and reinstalled, I’ve powered down, I’ve uninstalled, system restart, installed… nothing is working.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Bwitty77,

        Thanks for joining us here in the Roku Community!

        We appreciate the reports and the attempts at resolving this. Seems like we're getting a lot of reports about this, and want to take a closer look into it. We'll need your help. Please provide us with the details below.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Please keep us posted.

        Thanks,

        Rey