Forum Discussion

dugan010's avatar
dugan010
Newbie
5 years ago
Solved

New now TV app doesnt work on Roku express

Something has changed on the now TV app since the new logo was put on. It's gone from my home screen, I can find it but I can't add the channel it says it's because of my network. Yet o can stream to...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    We believe this issue has been resolved. We would recommend that you check for manual update on your device and see if you are still experiencing an issue.

    For more information about how to check for an update, visit our Support page here: How do I update the software on my Roku® streaming device?

    Please keep us posted.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. We would recommend that you check for manual update on your device and see if you are still experiencing an issue.

For more information about how to check for an update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

  • Chief_'s avatar
    Chief_
    Reel Rookie
    5 years ago

    Hi, it's still not working on my device since the version update

    • AMA2010's avatar
      AMA2010
      Newbie
      5 years ago

      I was told to do a factory reset for this and now the remote won't pair.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Chief_

      Thanks for the update.

      If you are still unable to resolve the issue, can you please provide us with more information? What Roku model device are you using? What troubleshooting steps have you already done to try to resolve the issue?

      With more information we will be able to assist you further.


      Thanks,
      Danny

      • Chief_'s avatar
        Chief_
        Reel Rookie
        5 years ago

        Hi Danny,

        I have a Roku 3930EU Express, software version 9.4.0 build 4200-AE. Now TV version 6.4, build 2.

        In terms of the steps I've currently taken.

        1) I removed the Now TV app and reinstalled.

        2) I removed the Now TV app, performed a system restart and reinstalled the app.

        3) I removed the Now TV app, performed a factory reset and then reinstalled the now TV app.

        Every time I start the Now app, I get the green screen with Now on it, then the screen goes blank, and the green screen reappears. Then I get the text 'Sorry NOW TV is currently unavailable. Please try again later. Retry'

        All other channels work fine.

  • MsScorpio's avatar
    MsScorpio
    Reel Rookie
    2 years ago

    Still not working on roku TV. I have checked updates and there are up to date. When clicking on the app it lags then just goes back to home screen. 

  • SFUGITT1963's avatar
    SFUGITT1963
    Reel Rookie
    12 months ago

    Hello I am experiencing this issue as well