Forum Discussion

Watermuse's avatar
Watermuse
Newbie
2 years ago
Solved

New MAX app error: "There's a problem with your device setup"

All of a sudden Max app will no longer open on my ONN Roku TV. Have updated app. Have removed app and reinstalled. No codes. Just wont open. Still working on my old TV with Roku soundbar.      ...
app availability
app playback
Channel crash
Channel unavailable
  • renojim's avatar
    renojim
    2 years ago

    Watermuse, when you removed it did you perform a "System restart" from Settings->System or Settings->System->Power (depending on your Roku model) before you reinstalled it?  If not, try again.

CeruleanSea's avatar
CeruleanSea
Newbie
2 years ago

I have the same issue and I’ve tried all these things with no luck. Any other work arounds? 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We're grateful for your first post here in the Roku Community, CeruleanSea!

Thanks for sharing your streaming concern with the Max app. We'd be happy to suggest further troubleshooting steps to help.

Kindly follow the steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We need to make sure that these steps have been done precisely to work. For reference, here's the support article dedicated to this: How to resolve a channel playback issue

We'll be looking forward to your update on how it goes!

Best regards,
Carly